Automotive Service Lane Manager / Dispatcher

New Bern Auto Group
3405 Dr. M L King Jr. Blvd., New Bern, NC
Full Time

New Bern Auto Group is seeking a Automotive Service Lane Manager / Dispatcher

Description

The Lane Manager / Dispatcher is essential in ensuring processes are followed in the Service Lane and work is being distributed to the proper technicians.

Responsibilities

Ensuring Processes are being followed in the Service Lane
Dispatching Repair Orders to the appropriate Technicians
Handling Customer Concerns
Conducting Weekly Advisor Reviews
Leading Meetings
Active involvement in T.O.'s to provide a fresh perspective and presentation to customers.
Closing Repair Orders
Assist customers in servicing, repairing and explaining each service need.
Filling in at the desk when needed
Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
Keeps abreast of new products, features, accessories and attend product training as required.
Assisting in Hiring
Monitoring Usage of Systems
Creating & achieving goals, for Effective Labor Rate, ASR percentages, Hours Per RO, Xtime Utilization Uveye, Rapid Recon etc.
Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Qualifications

Experience in Service Advising and being a Top Performer
Strong focus on providing excellent customer service
Motivated and Enthusiastic
Driver's License
Background Screening

What We Offer:

Medical, Dental, Vision, Life
401k
Ongoing training and education through the manufacturer and management team
Family-oriented and genuinely friendly work environment
Employee vehicle purchase and service discounts

No phone calls. Please submit qualifications online.

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New Bern Auto Group