Automotive Service Manager

New Bern, NC
Full Time

or

Kia Mazda of New Bern is seeking an Automotive Service Manager to help grow and develop our team. 

What We Offer:

  • Medical, Dental, Vision, Life
  • 401k
  • Ongoing training and education through the manufacturer and management team
  • Family-oriented and genuinely friendly work environment
  • Employee vehicle purchase and service discounts

 

Responsibilities

  • Assist customers in servicing, repairing and explaining each service need.
  • Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
  • Keeps abreast of new products, features, accessories and attend product training as required.
  • Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
  • Creating & achieving goals, for Effective Labor Rate, ASR percentages, Hours Per RO, Xtime Utilization, etc.
  • Must have warranty work completed, submitted & paid in a timely manner.
  • Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Qualifications

  • A minimum of 4 years as a Service Advisor or two years as a Service Manager
  • Strong focus on providing excellent customer service
  • Driver's License
  • Background Screening

No phone calls. Please submit qualifications online.

 

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