Parts Advisor

Nels Gunderson Chevrolet Inc
12721 Norway Rd, Osseo, WI
Full Time
$22 – $27 an hour

What does a role as a Parts Advisor entail?

As a Parts Advisor, you work with customers who are looking to improve or fix their cars, giving them advice and providing customer service to get them the necessary parts. The role may also involve:

Order Preparation: Picking parts for customer orders and checking availability of stock from various inquiries.
Sales and Customer Service: Through in-bound and out-bound telephone inquiries, walk in customers, and internet inquiries you will be developing customer relationships through providing good product knowledge and creating an effective first impression.
Stock Control: Ensuring consumables and service parts are regularly replenished, providing a swift service to workshop and other departments as well as trade/retail customers.
Handle warranty claims processing (relating to parts issues) and complete all relevant administration promptly and accurately (including customer records and invoicing)

What skills do you need to become a Parts Advisor?

Excellent communication skills
Excellent Computer Skills
Sound knowledge of vehicle layout, parts look-up tools, and computer stock lists
Stock control
Problem solver
Self-starter
Ability to create great customer experiences
Inventory Control

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AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

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Nels Gunderson Chevrolet Inc