Director of Operations

Chicago, IL
Full Time



Navy Pier is the People’s Pier, Chicago’s lakefront treasure, welcoming all and offering dynamic and eclectic experiences through partnerships and programs that inspire discovery and wonder. Since reopening in 1995, more than 200 million guests have visited the Pier’s fifty-five acres of unparalleled attractions and experiences. In that time, Navy Pier has become a top cultural attraction and destination in the Midwest, and since 2011, has operated as an independent, nonprofit organization. Navy Pier values diversity and racial equity and expects every role to uphold a high standard of inclusion, justice, and fairness.


This position reports directly to the Senior Vice President of Operations. The Director of Operations provides the leadership, management, and vision necessary to ensure that NPI has the proper operational controls, reporting procedures, and personnel in place to effectively maintain the facility and to ensure operating efficiency. This position will be responsible for daily management and oversight of the Maintenance & Operation Departments. Prepares the annual budget for Maintenance & Operations, Trade Labor, Housekeeping, Landscaping, Engineering and Utilities units. Maintains daily contacts and relationships with in-house trade labor as well as contracted service providers. Supports the implementation of sustainability programs across the organization or on various projects throughout the organization.


  • Provides daily management oversight of the Maintenance & Operations teams, Trade Forepersons, and contracted labor.
  • Prepares the annual budget for Maintenance & Operations, and contracted labor.
  • Maintains and updates Maintenance & Operations, Trade Labor, and contracted labor budgets.
  • Maintains daily contact and relationships with Maintenance & Operation Departments and contracted service providers, ensures the accuracy of monthly contracted expenses and reconciles monthly contracted invoices.
  • Organizes and oversees the work and schedules of departmental managers.
  • Implements policies and procedures that will improve day-to-day operations.
  • Ensures work environments are adequate and safe.
  • Establishes quantitative and qualitative metrics, guidelines, and standards by which the departments efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
  • Implements policies and procedures that will improve day-to-day operations.
  • Participates in the training of departmental managers.
  • Coordinates payroll with trade forepersons and the People & Culture department.
  • Coordinates Maintenance & Operations personnel requests and collaborates with People and Culture to fill budgeted positions.
  • Assist the Director of Risk Management in tracking insurance claims for building, equipment, and vehicle damage and ensure that repairs are made to damaged property.
  • Direct and implementation of sustainability programs across the organization or on various projects throughout the organization.
  • Advise NPI on how to minimize our impact on the environment and, in some cases, oversee the delivery of impact reduction strategies.
  • Develop and measure the success of the schemes for waste management, renewable energy, recycling, and pollution reduction and prevention.
  • Prepare reports on sustainability achievements.
  • Projects a positive image of the organization to employees, customers, industry, and community.
  • Supports the mission of Navy Pier and upholds organizational priorities as stated.
  • Maintains a commitment to valuing diversity and contributing to an inclusive working and learning environment.
  • Performs other duties as assigned.


  • Effective communication, interpersonal and organizational skills.
  • Ability to author effective reports and business correspondence.
  • Ability to apply common sense understanding when conducting received directives.
  • Problem-solving proficiency with the ability to adapt solutions as situations change.
  • Flexible work schedule, working some weekends, nights, and holidays.


  • Bachelor’s Degree in Business Administration is required.


  • Minimum of eight years’ experience in Property Management or Business Operations. Experience at a large not-for-profit is a plus.


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