People and Culture Generalist
Chicago, IL
Full Time


Navy Pier is the People’s Pier, Chicago’s lakefront treasure, welcoming all and offering dynamic and eclectic experiences through partnerships and programs that inspire discovery and wonder. Since its reopening in 1995, more than 180 million guests have come to enjoy the Pier’s five acres of unparalleled attractions and experiences. Navy Pier is an independent nonprofit organization (2011) and is a top attraction and cultural destination in the Midwest.  Navy Pier values diversity and racial equity and expects each role to uphold a high standard of inclusion, justice, and fairness. Learn more at


Navy Pier, Inc. (NPI) is in need of an energetic, innovative, and personable People & Culture Generalist - an HR professional with the ability to support the design, delivery, and continual improvement of the full range of HR policies, processes and services of the People and Culture Department. This individual is a customer-centric person who will go the extra mile to keep the day-to-day People Operations function running smoothly and also care for our team members. This role will partner closely with our Finance Team, Guest Experience Services Team, and Organizational Culture, Equity, and Inclusion Team. This position will serve as the primary point-of-contact for the People and Culture Department serving as the first line of support to managers and employees across the range of HR services. Coordinates and manages the orientation, onboarding, and training of new employees. Serves as the primary point-of-contact for all benefit plan administration. Maintains and updates the HRIS systems. Ensures compliance with state and federal employment and hiring laws and regulations. Prepares HR reports that are business relevant and required. Research Human Resources best practices. Ensures the seamless flow of HR data into the payroll system. This position reports to the Director of People and Culture.


The duties and responsibilities listed below are representative of the knowledge, skills and/or abilities required to successfully perform this job. Duties may include, but are not limited to:

  • Coordinates and manages the exempt and non-exempt recruitment and hiring process, advertising open positions, assessing candidate applications, conducts initial screening interviews to ensure qualified job candidates are a good fit with Navy Pier’s culture.
  • Oversees the pre-employment process, conducts background checks, drug screening employment history verification and reference checks.
  • Coordinates and manages the new hire orientation, onboarding, and training of new employees on related HR processes and systems.
  • Serves as the primary point-of-contact for all benefit plan administration and record keeping from employee enrollment to claims resolution and performs provider contract oversight and reporting. Coordinate and assists with benefits open enrollment.
  • Ensures the seamless flow of HR data into the payroll system, conducts audits of payroll deductions and HR transactions, and performs payroll duties as needed.
  • Process FMLA, Leave of Absences and Short-Term Disability and Long-Term Disability.
  • Maintains employee files and updates the HRIS system, processes HRIS transactions, and ensures systems functionality for all HR processes and audits employee records to ensure compliance with federal and state requirements.
  • Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the Director of People & Culture.
  • Coordinates, attends, and participates in employee disciplinary meetings, terminations, and investigations.
  • Ensures compliance with federal, state, and local employment laws and regulations, and recommend best practices; reviews policies and practices to maintain compliance.
  • Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources and employment law.
  • Performs other duties as assigned.


The minimum level of knowledge, skills, and/or abilities required for this role include:


  • Requires a Bachelor’s degree in Human Resources, Business Administration, or related field


  • aPHR, PHR or SHRM-CP certification (preferred, but not required) or able to acquire within the first year of employment


  • Three years of relevant human resources experience with demonstrated experience in sourcing, screening, interviewing, and hiring; benefits administration; payroll processing; and employee and labor relations, preferably at a non-profit, cultural institution, and/or within the tourism industry


  • Working knowledge of HR functions, e.g., benefits administration, employee relations, payroll processes, etc.
  • Demonstrated success recruiting for diverse positions
  • Efficient time management skills with a proven ability to meet deadlines
  • Excellent organizational skills and attention to details
  • Effective communication and interpersonal skills
  • Ability to work collaboratively with all departments and levels of the organization
  • Ability to act with integrity, professionalism, and confidentiality
  • Working knowledge of employment-related laws and regulations
  • Proficient with Microsoft Office Suite
  • Proficiency with or the ability to quickly learn the organization’s HRIS and talent management systems, i.e., Employco, Hireology and Kronos Workforce Ready

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