Wintrust Winter Wonderfest Guest Experience Ambassador

Wintrust Winter WonderFest: Seasonal Guest Experience Ambassador 
 

JOB SUMMARY 
Step into the magic of Chicago’s favorite holiday tradition! Navy Pier, Inc. is seeking enthusiastic and friendly part-time, seasonal Guest Experience Ambassadors to help create unforgettable memories for families at Wintrust Winter WonderFest and Navy Pier. 

 As a Guest Experience Ambassador, you provide exemplary, high-level customer service to guests, facility staff, and tenant partners, ensuring every visitor has a safe and enjoyable experience. You must be familiar with the procedures and policies related to guest experience and follow them at all times. A focus on making guests feel welcome and comfortable is extremely important for the global recognition of the People’s Pier. 
 
SEASONAL POSITION AVAILABILITY 

• Wintrust Winter WonderFest operates from November 27, 2026 to January 3, 2027.  

• Must be available to attend paid orientation and training prior to event start date.  

• Must be available to work on-site, in-person at Navy Pier, at least 15-20 hours per week, including nights, weekends, and holidays. 

 
ESSENTIAL DUTIES AND RESPONSIBILITIES 

Customer Service & Communication 

• Provide a friendly greeting as guests come to each department to enjoy Navy Pier and Wintrust Winter WonderFest activities.  

• Welcome and interact positively with guests, sharing important information and directions about Wintrust Winter WonderFest experiences and other Navy Pier offerings. 

• Communicate with guests by phone and with facility staff using two-way radios. 

• Demonstrate kindness, professionalism, and courtesy in all interactions and communications with guests. 

• Remain receptive to compliments, concerns, and complaints received directly from guests, with the expectation that such communications will be shared with management. 

Operational Responsibilities 

• Manage multiple tasks while maintaining a high level of customer service in a fast-paced, high-volume environment. 

• Review and scan tickets for each guest using a hand-held scanner to verify individual tickets; redirect guests to appropriate areas for line management. 

• Identify and communicate problems with equipment or event apparatus. 

• Follow all safety and security policies.  

• Assist with operational disruptions and emergency evacuations by following management direction, communicating clearly with guests, and safely redirecting them as needed. 

• Assist in other locations and areas throughout Navy Pier and Wintrust Winter WonderFest activities as requested by the leadership team.  

• Perform other duties as assigned. 

EXPECTATIONS AND REQUIREMENTS 

• Prior customer service and guest-facing experience.  

• Ability to communicate effectively with team members, supervisors, and guests to ensure exceptional customer service and operational success. 

• Arrive on time and ready to work for all scheduled shifts. 

• Follow directions given by the Navy Pier & Wintrust Winter WonderFest Management team. 

• Maintain a welcoming, inclusive, and respectful environment for all guests and team members, regardless of race, age, ethnicity, gender identity, religion, disability status, or language proficiency. 

• Ability to hold and operate a hand-held scanner to review and scan guest tickets. 

• Ability to stand at an assigned service location (2/3 of the time or more) and move throughout the facility as needed to perform job duties. 

• Ability to occasionally move equipment weighing up to 50 pounds; may infrequently (less than 1/3 of the time) use a cart to assist a team member with moving supplies or equipment. 

STARTING PAY RATE AND BENEFITS 

• The starting pay rate for this position is $17.50 per hour.  

• In accordance with the Chicago Paid Leave and Paid Sick and Safe Leave Ordinance for Covered Employees: 1 hour of Paid Leave and 1 hour of Paid Sick and Safe Leave for every 35 hours worked 

The preceding job description is not designed to be a complete list of all duties and responsibilities of this role, and Navy Pier, Inc, reserves the right to modify this role at its discretion.