Director of Risk Management

Chicago, IL
Full Time

This is a senior insurance and risk management position with authority (or the ability) to make decisions on risk management issues affecting the organization. The Director of Insurance and Risk Management owns the process of identifying, measuring and managing insurable or hazard risks, developing reports and plans, and analyzing risk/insurance problems and defining and/or overseeing the implementation of the risk solutions that help optimize Navy Pier’s risk management program. Overall, this position ensures appropriate coverage and risk control for a facility that welcomes nine million visitors annually, insures over $1.1 billion in property values and manages a budget of over $1.7 million.  This role is also responsible for the administrative processes including developing, modifying, and ensuring compliance for procurement plans and policies; contract and corporate document retention, facilitating the vendor selection process, and managing procurement processes. 
The duties and responsibilities listed below are representative of the knowledge, skills and/or abilities required to successfully perform this job. Duties may include, but are not limited to:
  • Develop, lead, and maintain contingency planning/business continuity effort for the organization. Establishes a framework and methodology for completion of contingency plans by internal business units, incorporating elements of the IT Disaster Recovery Plan, Safety and Security Evacuation Plans, Public Relations Crisis Communications Plans, to identify and construct procedures in case of disaster directly affecting Navy Pier.  This plan requires endorsement and enactment by upper management, issuance, and continued communication across all levels, and incorporating modifications as needed.
  • Implement and proactively manage the Enterprise Risk Management process to determine company-wide areas of risk and rating vulnerability, continued attention to affecting data and corresponding action to alleviate risk.
  • Communicate to various internal and external parties, including the Finance Committee of the Board, surrounding Navy Pier’s various risk management strategies, tactics, and results.
  • Work with Director of Property Management and Leasing to ensure Navy Pier’s tenant partners are aware of relevant policies and procedures.
  • Direct and administer Navy Pier’s loss prevention and workers compensation programs including policies and procedures developed to prevent injuries to Navy Pier employees, partners, and guests, and to limit exposure while effectively communicating risk exposure to internal stakeholders. 
  • Conduct quarterly Safety Committee meetings to discuss areas of vulnerability; ensure timely follow-up for issues which may arise. Ensure compliance with insurance carrier and City and State regulators, which may include facilitating site tours and overseeing required inspection report submissions (i.e., rooftop, sprinkler, valve, etc.).
  • Market insurance program, in conjunction with Navy Pier’s external insurance broker, and recommend cost effective and comprehensive insurance coverage for programs to senior leadership in the form of the annual insurance proposal, as well as provide recommendations regarding risk management policies/issues.
  • Review and provide analysis or commentary on all business contracts (including but not limited to tenants, events, and general business) for appropriate insurance limits, language, and verification of coverage. 
  • Primary liaison with internal departments and third-party administrators in all administration functions of workers’ compensation matters, general liability incidents and special attractions or events.
  • Prepare exposure information with internal stakeholders across all insurance lines required for annual insurance program renewal.
  • Maintain recordkeeping for claims, certificates of insurance, property management inspections, and OSHA compliance. Prepare ad-hoc reports for various audiences (e.g., senior management, Board of Directors, etc.) as requested.
  • Review and evaluate incident reports provided by security and EMS to discern culpability and degree of required response. Follow-through with evidence as required. Timely reporting and incident management with the appropriate insurance carrier.  (Nine million visitors, 600+ reports processed annually). 
  • Management of escalated incidents requiring continued collaboration with outside counsel, plaintiff, and insurance carrier.
  • Performs and completes additional tasks and projects as assigned by CFO.
The minimum level of knowledge, skills, and/or abilities required for this role include:
  • Bachelor’s Degree strongly preferred in Business Administration, Risk Management, or a related field.
  • Requires ten years of relevant experience with an emphasis on working with insurance brokers, carriers, and legal counsel.
  • Associate in Risk Management (ARM) certification is preferred, but not required.
  • Business Continuity and Disaster Recovery certification is preferred, but not required.
  • Strong knowledge and experience of commercial insurance industry, language, and best practices. Emphasis on event-related business, historical buildings, and/or public amusements preferred.
  • Strong communication and organizational skills are required.
  • Ability to create and deliver presentations to a variety of audiences (e.g., staff, Board of Directors, etc.).
  • Ability to manage many projects simultaneously
  • Sound business judgement
  • Technical expertise in MS Office required
  • Ability to keep information confidential
  • Comprehensive medical with generous employer HSA contribution
  • Dental; Vision; Short- and Long-term disability
  • Up to 6% retirement contribution
  • Paid parental leave; 15 vacation days, 12 sick days, 11 holidays, 3 personal days, and 1 community service day
  • Complimentary parking in Navy Pier garages
This position is primarily an office/desk role. While performing the duties of this job, the individual is required to access various areas of Navy Pier and may be required to attend various events periodically.
Remote environment is at the employee’s choosing but must be a dedicated workspace with reliable high-speed internet, a phone, and the ability to have a private conversation.

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