Customer Service Representative

Nations Info Corp is looking for an experienced Customer Support Representative working full time or part time to service our rapidly growing subscriber base. In our exciting, fast-paced environment, you will be a front-line representative, in charge of delivering exceptional customer service to subscribers by telephone and email. You will process new orders (or work to retain current customers), describe products and services, process cancellations, issue refunds, and ensure customer satisfaction. Candidates must have prior customer service experience and bring their enthusiasm and fresh ideas to the team. This is a remote position.

Responsibilities

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly, providing quality service and support
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable and document interactions appropriately
• Troubleshoot customer issues over the phone
• Maintain a balance between company policy and customer benefit in decision making
• Handles issues in the best interest of both customer and company

Skills and Qualifications

• Ability to communicate clearly and professionally, both verbally and in writing
• Excellent listening skills
• Strong commitment to customer satisfaction
• Demonstrate passion for excellence with respect to treating and caring for customers
• Takes initiative
• The ability to analyze and resolve customer issues with minimal supervision
• The ability to sell to and retain customers
• The ability to analyze and resolve customer issues with minimal supervision
• Demonstrates patience, and can maintain a positive attitude
• Possess a strong work ethic and team player mentality
• Bi-lingual (English/Spanish) is a plus

Employment Details

• Location: Remote
• Status: Full time or Part time
• Health Benefits included
• Paid Time Off (on accrual basis)
• Aggressive wage increases after 90 days for high performance agents
• If the position is offered, a mandatory back ground check will be conducted, and the final hiring determination will be made after the results have been reviewed
• We are open 6am to 6pm Monday through Friday and Saturday & Sunday 9am to 5pm Pacific Standard Time

About Nations Info Corp

Founded in 2005, Nations Info Corp is a leading online provider of real estate and financial information and services to consumers, investors and professionals. The company’s overarching objective is to aggregate and synthesize massive amounts of data, which is otherwise difficult to find and interpret, into formats which are easy to access, use and ultimately empowering for its customers. Our goal is to present information which can help our customers make informed decisions to identify opportunities to improve their lives, protect their identity and create personal connections to enhance their businesses and personal network.

To accomplish these goals, we’ve grown an extraordinarily talented team and have established office locations in Westlake Village, CA and Santa Barbara, CA. We strive to hire and partner with only the best players in the industry.