Director of Warehouse and Logistics

Job Title: Director of Warehouse and Logistics
Industry: Industrial Fasteners
Location: Based in Houston or San Antonio, with travel to Dallas (40%)
Reports To: President
Department: Operations

Position Overview

The Director of Warehouse and Logistics will lead NAPPCO Fastener Company's multi-site distribution operations, overseeing all aspects of warehouse management, inventory control, logistics, and shipping/receiving. This role requires a hands-on, servant leader with proven expertise in optimizing warehouse processes, enhancing quality control, developing people, and fostering cross-functional collaboration. The ideal candidate will bring structure, mentorship, and operational excellence to a growing team across multiple Texas locations.

Key Responsibilities

Strategic Planning & Leadership

• Develop and implement a long-term operational road-map aligned with company goals and customer expectations.
• Collaborate with executive leadership to ensure warehouse and logistics strategies support growth, efficiency, and service standards.
• Lead cross-functional initiatives to improve cost-effectiveness, scalability, and service levels.
• Anticipate future infrastructure and staffing needs based on sales growth and market trends.

Warehouse Operations & Quality Control

• Oversee daily warehouse activities at all locations—receiving, storage, picking, packing, shipping—with a focus on accuracy, safety, and speed.
• Standardize warehouse practices through documented SOP's and ensure 100% compliance with OSHA and internal safety guidelines.
• Drive quality control initiatives to reduce order errors, improve packing standards, and increase customer satisfaction.
• Implement and monitor KPI's for order fulfillment, cycle time, and returns.

Inventory & Distribution Management

• Lead robust inventory control strategies to minimize shrinkage, improve turnover, and ensure accurate real-time data.
• Ensure collaboration between purchasing and sales to maintain optimal stock levels.
• Oversee all inbound and outbound logistics, ensuring timely, cost-effective, and customer-focused delivery.
• Optimize carrier performance, route planning, and delivery schedules.

People Leadership & Team Development

• Provide clear role definition, consistent feedback, and development plans for warehouse staff and supervisors.
• Mentor and coach team members to create a culture of ownership, communication, and accountability.
• Lead with emotional intelligence, servant leadership, and an emphasis on team well-being and performance.
• Build a pipeline of internal talent and ensure team alignment with company values and operational goals.

Technology & Process Improvement

• Lead the implementation and optimization of WMS and ERP systems across all locations.
• Analyze operational data to identify inefficiencies and lead process improvement initiatives (LEAN, 5S, Six Sigma preferred).
• Ensure proper use of technology and tools to streamline warehouse operations and improve visibility.

Financial Oversight & Performance Management

• Develop and manage departmental budgets with a focus on cost control and ROI.
• Track and report KPI's related to inventory accuracy, order fulfillment, safety, and logistics spend.
• Present performance data to senior leadership with actionable insights.

Performance Metrics (KPI's)

• Order Accuracy Rate
• Inventory Accuracy
• On-Time Delivery Rate
• Lines Picked per Hour
• Freight Cost per Order
• Safety Incident Rate
• Inventory Turns

Requirements

• Bachelor’s degree in Supply Chain, Logistics, Operations Management, or related field; MBA preferred.
• 8–10+ years of progressive experience in warehouse, logistics, or distribution leadership.
• Demonstrated success in leading multi-site warehouse operations with a focus on quality, speed, and service.
• Proven ability to develop teams, create role clarity, and foster a culture of communication and accountability.
• Strong background in WMS and ERP systems; data-driven and tech-savvy.
• Experience with quality control programs, SOP's, and safety compliance.
• Excellent communication, leadership, and interpersonal skills.
• Must be able to push, pull, or lift up to 50 lbs.
• Must be willing and able to travel up to 40% of the time across Dallas, Houston, and San Antonio.
• Position may be based in either Houston or San Antonio.