Task Force Operations Manager

The Task Force Operations Manager serves as a traveling operational leader, providing on-site support at hotels experiencing leadership vacancies or transitions in their operations management role. This position ensures that Front of the House and Back of the House operations run efficiently, guest service standards are consistently upheld, and property teams receive the hands-on guidance needed to deliver an exceptional experience. The Task Force Operations Manager quickly integrates into each property’s environment, offering stability, reinforcing company and brand standards, and maintaining operational excellence until permanent leadership is in place. This position will be focused on optimizing each guest’s experience by living out our company purpose: “hospitality from our family to yours.”

Job Responsibilities:

• Travel to multiple hotels as assigned, stepping into operational leadership during management transitions or vacancies.
• Oversee daily front office and housekeeping operations to ensure seamless service and adherence to brand standards.
• Perform property walks to inspect the condition, cleanliness, and presentation of guest rooms, public spaces, and back-of-house areas.
• Report and follow up on maintenance concerns through accurate work orders to ensure timely resolution.
• Support recruitment, interviewing, onboarding, and training of front office and housekeeping associates as needed.
• Prepare and adjust staff schedules based on forecasted occupancy and business needs; monitor attendance and labor costs.
• Conduct performance evaluations and provide coaching to support associate development and service excellence.
• Ensure all associates maintain a professional image, including proper uniforms, visible name tags, and adherence to grooming standards.
• Coordinate with other hotel departments to resolve guest service requests and operational concerns promptly.
• Uphold guest and associate safety by following established security protocols, including key control, emergency response, and confidentiality procedures.
• Provide hands-on training for Front of the House and Back of the House team members, including Front Office, Housekeeping, and F&B, to reinforce service expectations and operational procedures.
• Collaborate with the General Manager and other leaders to manage room inventory, rate strategies, and revenue opportunities.
• Maintain accuracy in financial processes such as cash handling, accounts receivable, accounts payable, and F&B and market inventory controls.
• Be certified and prepared to clean and inspect guest rooms to meet brand and company quality standards.
• Ensure operational expenses remain within budget standards through effective use and control of labor and supplies.
• Respond promptly to all forms of communication, including guest inquiries, emails, and voicemails.
• Greet each guest encountered during shifts with a warm, genuine smile and personalized attention.
• Follow procedures for handling and turning in lost and found items.
• Adapt quickly to different property layouts, teams, and operational challenges, providing stability and leadership in varied environments.
• Act as Manager on Duty when required, making operational decisions and supporting all departments during assigned shifts.
• Complete required safety training and certifications; report accidents, injuries, and unsafe conditions immediately.
• Maintain a professional appearance at all times in accordance with company standards.
• Perform additional duties as assigned to meet evolving business needs.

Job Qualifications:

• Bachelor’s degree in Hospitality Management, Business, or a related field; equivalent combination of education and relevant work experience may be considered.
• Minimum 2 years of experience as a Front Office Manager, Executive Housekeeper, or similar hotel leadership role.
• At least 3 years of supervisory experience in hotel operations, with well-rounded expertise in both front desk and housekeeping functions.
• Prior brand experience with Hilton, Marriott, or comparable full-service hotels preferred.
• Demonstrated ability to lead teams effectively, resolve conflicts, and maintain a high-performance culture focused on guest service excellence.
• Strong interpersonal and communication skills, with the ability to engage effectively with guests, associates, and senior leadership.
• Highly organized and capable of managing multiple priorities in fast-paced, changing environments.
• Proficient in property management systems (e.g., Opera, PEP, Jonas Chorum, HotelKey, FOSSE) and Microsoft Office Suite (Excel, Word, Outlook).
• Must possess a valid driver’s license and reliable transportation for frequent travel.
• Flexible schedule availability, including evenings, weekends, and holidays, in alignment with business needs.

Physical Demands:

• Must be able to lift, push, pull, or carry up to 50 pounds independently.
• This position requires frequent travel, up to 90%+
• This position requires frequent standing, walking, bending, reaching, twisting, and use of hands and arms throughout the shift.
• Must be able to move freely throughout all hotel areas, including guest rooms, laundry, mechanical spaces, and outdoors as needed.
• Ability to work in a fast-paced environment, handle multiple tasks simultaneously, and remain composed under pressure.
• Visual and auditory acuity required to monitor guest activity, observe property conditions, and communicate effectively.