Inbound Support Agent

Job Summary:
As an Inbound Support Agent at MyOutDesk, you will be responsible for providing exceptional customer service and support to the company's clients. This is a full-time, remote-based position in the Philippines. You will be working independently, but will be supported by a team of dedicated professionals.

Compensation & Benefits:
This is a full-time, hourly position with a competitive salary and benefits package. Salary will be based on experience and qualifications. Incentives include health insurance, paid time off, and opportunities for growth and development with our clients and within the company.

Responsibilities:
- Handle inbound customer inquiries and provide timely, accurate, and professional responses.
- Troubleshoot and resolve customer issues, ensuring a positive customer experience.
- Use internal systems to access customer information, track interactions, and record customer feedback.
- Collaborate with other team members to identify and implement solutions for common customer issues.
- Maintain a high level of knowledge about our products and services to effectively support customers.
- Participate in ongoing training to stay up to date on company policies, procedures, and offerings.
- Meet and exceed individual and team performance goals and metrics.

Requirements:
- Vocational degree or 4 year university coursework required
- 3 years proven customer service experience, in a PH call center 
- Excellent communication skills, both verbal and written.
- Strong problem-solving and critical thinking skills.
- Ability to multitask and manage time effectively.
- Proficiency with computer systems and software.
- Ability to work independently and as part of a team.

- Prior Graveyard experience
- Flexible schedule, including the availability to work evenings, weekends, and holidays as needed.
- High-speed internet connection and a quiet, professional home work environment.