General Manager – The UPS Store

JOB DESCRIPTION

The General Manager is responsible for overseeing daily store operations, leading and developing a high-performing team, driving sales growth, and ensuring world-class customer service. This position requires a hands-on leader who can effectively manage employees, maintain operational standards, monitor store performance, and ensure compliance with company policies and procedures.

The ideal candidate has at least 3 years of customer service experience and 3 years of management experience, strong leadership and communication skills, excellent problem-solving abilities, and a proven ability to motivate employees and achieve business goals. The General Manager must be organized, dependable, proactive, and willing to take ownership of all aspects of store operations.

RESPONSIBILITIES

• Oversee daily store operations to ensure efficiency, productivity, and exceptional customer service.

• Lead, train, coach, and evaluate associates to maintain high performance and accountability.

• Drive sales growth by promoting products and services, upselling, cross-selling, and identifying new business opportunities.

• Monitor store performance, sales goals, labor costs, and operational metrics to meet company expectations.

• Manage employee scheduling, attendance, and staffing needs while maintaining labor efficiency.

• Ensure all employees follow company policies, operational procedures, and customer service standards.

• Resolve customer complaints, shipping concerns, and operational challenges professionally and promptly.

• Maintain accurate inventory records, order supplies, and minimize unnecessary expenses.

• Ensure proper cash handling, transaction accuracy, and financial accountability.

• Conduct regular store inspections to maintain a clean, organized, professional, and safe working environment.

• Communicate regularly with ownership regarding store performance, employee concerns, and operational improvements.

• Lead by example by assisting customers, processing shipments, and performing daily store functions as needed.

• Take initiative, follow through on assigned tasks, and ensure deadlines and expectations are met.

• Identify areas for improvement and implement solutions to increase store efficiency, profitability, and customer satisfaction.

• Perform other duties as assigned.

QUALIFICATIONS

• High school diploma or GED required; college education preferred.

• Minimum 3 years of customer service experience required, preferably in a retail or service-based environment.

• Minimum 3 years of management or supervisory experience required, with demonstrated success in leading teams and overseeing daily operations.

• Strong leadership, team-building, and employee development skills.

• Excellent customer service, sales, and problem-solving abilities.

• Proficient computer skills, including Microsoft Office; Adobe software knowledge is a plus.

• Strong verbal and written communication skills, including spelling and basic math.

• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.

• Strong organizational skills and attention to detail.

• Ability to manage schedules, monitor performance, and maintain operational accountability.

• Must be dependable, self-motivated, professional, and results-oriented.

• Ability to work independently, make sound decisions, and handle challenging situations professionally.

• Willingness to learn all products, services, equipment, and operational procedures.

• Ability to lift 50+ pounds.

WHAT WE'RE LOOKING FOR

We are seeking an experienced, dedicated leader who takes ownership, leads by example, and understands that successful store management requires more than supervising employees. The right candidate will be proactive, committed to developing their team, focused on increasing sales, and capable of running the store efficiently with minimal supervision.

We value individuals who demonstrate initiative, accountability, strong work ethics, and a willingness to go above and beyond to support both customers and team members.

Our goal is to find a long-term General Manager who is committed to growing with our business, achieving operational excellence, and maintaining the highest standards of customer service.