Service BDC Receptionist

Mossy Ford
4570 Mission Bay Dr, San Diego, CA
Full Time
$23 an hour

Mossy Automotive Group is looking for a customer-focused Service BDC Representative to help create an exceptional service experience for our customers. In this role, you will communicate with customers by phone, email, and text to schedule service appointments, answer questions, follow up on recommendations, and support the service department's customer retention efforts. The ideal candidate is organized, professional, and comfortable working in a fast-paced environment while delivering outstanding customer service.

In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. Handling all incoming phone and internet leads, contacting the clients and through superb product knowledge and customer handling skills, will schedule daily appointments. Upon arrival the coordinator will meet & greet the client, then escort and introduce client to a representative in the sales department.

Employees in this position will paid a base hourly wage of $23.00/hour.

At Mossy Auto Group our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at Mossy is absolutely critical to its success. As a family owned & operated business we consider each employee and extension of the Mossy family. We promise to deliver the same award winning service and value that our community has come to expect from our dealership through the years.

Benefits

Medical, Dental & Vision
Group Insurance Plans & Discounts
401K Retirement Savings Plan
Paid Vacation and Holidays
Disability Insurance
LAP (Life Assistance Program)
Basic Life, Dependent & Accident Insurance
Growth Opportunities
Paid Training
Employee Purchase Incentives
Family Owned & Operated
Health & Wellness
Flexible Work Schedule
Discounts on Products & Services
Direct Deposit

Responsibilities

Scheduling and confirming service appointments
Answering inbound customer calls
Making outbound follow-up calls
Responding to internet and text inquiries
Contacting customers about declined services and maintenance reminders
Updating customer information in the CRM/DMS
Working closely with service advisors and managers
Meeting appointment-setting and customer satisfaction goals

Qualifications

At least one previous role based in strong customer service experience
People skills that contribute to effective communication
Prompt and courteous
Enthusiastic personality
Must have strong computer skills
Accepts constructive criticism with motivation towards improvement in job performance
Professional appearance & punctual
High school graduate or equivalent

Our company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. We are an equal opportunity employer and drug-free workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check, review of motor vehicle records, verification of SSN and passing drug test at a certified testing facility.

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Have you ever worked for ANY of our Mossy Dealership locations? If so, please provide store location, dates of employment & position.

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Are you capable of satisfactorily performing the essential job duties required of the position for which you are applying?

DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA) As part of your job application and Mossy’s (hereinafter “the Company”) evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category: CATEGORY EXAMPLES BUSINESS PURPOSE Personal Identifiers Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number 1. To comply with state and federal law and regulations requiring; employers to maintain certain records; 2. To evaluate your job application and candidacy for employment; 3. To obtain and verify background check and references; and 4. To communicate with you regarding your candidacy for employment. Pre-Hire Information Job application, resume, background check results, drug test results, job interview notes, and candidate evaluation records Same as above Employment History Information regarding prior job experience, positions held, names of prior supervisors, and when permitted by applicable law your salary history or expectations Same as above Education Information Information from resumes regarding educational history; transcripts or records of degrees and vocational certifications obtained Same as above If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.

My signature below also acknowledges and confirms that I have received and read and understand the [Disclosure To Job Applicants to the California Consumer Privacy Act] [included above within this Application] and I hereby authorize and consent to the Company’s use of the personal information it collects, receives or maintains for the business purposes identified above.

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I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

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AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

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Mossy Ford