Internet / BDC Representative – Mercedes-Benz of Lafayette

Mercedes-Benz of Lafayette is looking for a professional, detail-oriented Internet / BDC Representative to handle incoming digital leads and provide a premium online experience for our customers.

Job Responsibilities:

• Respond promptly and professionally to internet leads, texts, and phone calls
• Set appointments and follow up with customers throughout their buying journey
• Update and maintain accurate customer records in the CRM (eLead experience a plus)
• Ensure online inventory and listings are up to date and accurate
• Work closely with the sales team to support appointment conversion and customer satisfaction

What We’re Looking For:

• Previous BDC or customer service experience preferred (automotive is a plus)
• Strong written and verbal communication skills
• Detail-oriented, organized, and tech-savvy
• Self-motivated and comfortable in a fast-paced environment
• Customer-first attitude with a professional appearance and demeanor

We Offer:

• Competitive pay plan
• Medical, dental & vision benefits
• 401(k) plan
• Paid time off
• A supportive team and premium work environment