Service Manager

Morristown Nissan
5496 W Andrew Johnson Hwy, Morristown, TN
Full Time
$80,000 – $120,000 a year

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Key Responsibilities

Operational Management: Manage daily shop workflow, including scheduling, repair order (RO) flow, and maintaining equipment.
Customer Satisfaction: Ensure high CSI scores by handling customer complaints professionally and ensuring timely vehicle repairs.
Team Leadership: Hire, train, motivate, and mentor service advisors and technicians.
Financial Performance: Meet or exceed departmental goals for profitability, labor sales, and service volume.
Manufacturer Compliance: Adhere to Nissan warranty policies, procedures, and recall campaigns.
Safety and Standards: Enforce safety regulations (OSHA) and maintain a clean, organized shop.
Requirements
- Experience: Proven experience as a Service Manager or Assistant Manager, preferably 1-3 + years in an automotive dealership.
- Technical Knowledge: Strong understanding of automotive repair, diagnostics, and service procedures.
- Software Proficiency: Familiarity with dealer management systems (DMS), and scheduling tools like Xtime.
- Leadership Skills: Excellent communication, conflict resolution, and motivational skills.
- Compensation and Benefits
- - Salary: Positions often offer competitive compensation, with some specialized listings ranging from $80,000 to $120,000+ per year, depending on experience and performance.
  - Benefits: Includes health insurance, 401(k), paid time off, and employee discounts on products and services.

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This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

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Morristown Nissan

If you have questions, please contact service@oakridgenissan.com