Customer Service - Service Advisor
Fort Worth, TX
Full Time
Customer Service - Service Advisor at Moritz Kia - Alliance in Fort Worth, Texas, plays a vital role in ensuring excellent customer satisfaction and retention. As a Service Advisor, you will be the first point of contact for customers seeking vehicle maintenance services.
Responsibilities:
- Greet customers and inquire about their service needs calmly and professionally.
- Advise customers on recommended services and provide accurate estimates for the work required.
- Coordinate service appointments and follow up with customers to ensure satisfaction.
- Communicate effectively with the service team to ensure timely completion of work and high-quality service.
- Handle customer inquiries and complaints with empathy and an aim to achieve resolution.
Requirements:
- Prior experience in customer service or related field preferred.
- Excellent communication skills and a customer-oriented approach.
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong problem-solving skills and a positive attitude towards customer interactions.
Benefits:
- Competitive compensation package.
- Opportunities for professional growth and career advancement.
- Employee discounts on vehicle services and products.
- Health insurance and other benefits available.
About the Company:
Moritz Kia - Alliance is a renowned automotive dealrship
Description of the role:
As a Customer Service - Service Advisor at Moritz Kia - Alliance in Fort Worth, Texas, you will be responsible for providing exceptional customer service and assisting clients with their automotive service needs.
Responsibilities:
- Communicating with customers to understand their service requirements
- Scheduling appointments and managing service requests
- Providing accurate and timely information on services and products
- Resolving customer complaints and issues in a professional manner
Requirements:
- Excellent communication skills
- Ability to multitask and work in a fast-paced environment
- Knowledge of automotive service and maintenance is a plus
- Strong customer service orientation
- Previous experience in a similar role is preferred
Benefits:
- Competitive compensation package
- Training and development opportunities
- Health, dental, and vision insurance options
- Paid time off and 401(k) plan
About the Company:
Moritz Kia - Alliance is a reputable automotive dealership in Fort Worth, Texas, dedicated to providing high-quality vehicles and excellent customer service. Join our team and be a part of a dynamic and supportive work environment!
dedicated to providing top-notch vehicle services and customer care. With a strong commitment to excellence and a team of skilled professionals, we strive to exceed customer expectations and build long-lasting relationships. Join us in delivering exceptional service and making a difference in the automotive industry.
Do you have experience as a Service Advisor or Service Consultant? We are offering a $5,000 sign on bonus for top advisors.
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Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
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Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
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Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
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Ensure the daily inventory of technicians' time is consistently sold to service customers.
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Answer technical questions about vehicle problems, warranties, services, and repairs.
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Maintain Customer Happiness scores at or above company standards.
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Reinforces company policies and adheres to company standards.
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Encourages compliance with applicable laws and regulations.
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Maintain good working relationship with factory(s) and foster positive employee relations.
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Organized and friendly personality
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Demonstrated ability to manage others
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Time management skills
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Fantastic communication skills with your customers
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Professional, well-groomed personal appearance
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Consistent record of service and sales success
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Strong record of positive customer satisfaction results
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Team oriented and self-motivated
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Able to work with little supervision
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Clean driving record and valid driver’s license
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Willing to submit to pre-employment background check and drug screen
Service Advisor Benefits
- Medical, Dental & Vision Insurance
- 401K Plan + Match
- Paid time off and vacation
- Short/Long Term Disability
- Growth opportunities
- Saturday Lunches
- Family owned and operated
- Long term job security
- Apprenticeship Programs
- Paid uniforms
The Moritz Companies are an established group of family owned automobile dealerships. We have served the automotive needs of North Texas for more than 50 years by maintaining a long-established tradition of excellence and customer satisfaction. Moritz KIA promotes from within and provides and stable work environment for personal and professional growth. We seek reliable , multi-tasking, organized, personable, hard-working individuals who will share our passion for great service and have a drive to go above and beyond the minimum standard.
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