Operations Manager

Overview:
The Operations Manager oversees daily hotel operations to ensure exceptional guest service, efficient workflow, and profitability. This role involves managing front desk and restaurant procedures and staff.

**This job is for Hilton Garden Inn Portland Airport location. 

Key Responsibilities:

• Supervise, lead and support  front desk department and restaurant.

• Ensure seamless guest experiences by upholding service quality and resolving issues quickly.

• Develop and implement operational policies, procedures, and standards.

• Manage budgets, control costs, and analyze financial performance.

• Lead recruitment, training, and development of department staff.

• Coordinate with vendors and suppliers for supplies and services.

• Monitor compliance with health, safety, and licensing regulations.

• Drive initiatives to increase occupancy, revenue, and guest satisfaction.

• Follow and enforce all Brand Standards.
• Work with and collaborate with other departments.

• Assist and support General Manager.

Qualifications:

• Proven experience in hotel department management or similar hospitality leadership role.

• Strong leadership, communication, and organizational skills.

• Ability to multitask and work under pressure.

• Knowledge of hotel front office systems.

• Customer-focused attitude and problem-solving abilities.

• Knowledge of Food and Beverage operations.
• Previous Hilton experience preferred but not a must.