Operations Manager

Overview:
The Operations Manager oversees daily hotel operations to ensure exceptional guest service, efficient workflow, and profitability. This role involves managing staff, coordinating departments, and maintaining high standards across all areas of the hotel.

**This job is for Hilton Garden Inn Portland Airport location. 

Key Responsibilities:

• Supervise and support all hotel departments including front desk, housekeeping, food & beverage, and maintenance.

• Ensure seamless guest experiences by upholding service quality and resolving issues quickly.

• Develop and implement operational policies, procedures, and standards.

• Manage budgets, control costs, and analyze financial performance.

• Lead recruitment, training, and development of hotel staff.

• Coordinate with vendors and suppliers for supplies and services.

• Monitor compliance with health, safety, and licensing regulations.

• Drive initiatives to increase occupancy, revenue, and guest satisfaction.

• Prepare regular reports for senior management.

Qualifications:

• Proven experience in hotel management or similar hospitality leadership role.

• Strong leadership, communication, and organizational skills.

• Ability to multitask and work under pressure.

• Knowledge of hotel management software and financial principles.

• Customer-focused attitude and problem-solving abilities.

• Previous Hilton experience preferred but not a must 
• Previous Airport Hotel experience preferred