Automotive Service Advisor

Monaco Ford
218 Flanders Rd, East Lyme, CT
Full Time

Monaco Ford is growing - and we're looking for a motivated Service Advisor to join our expanding team! If you're passionate about providing exceptional customer service, enjoy working in a fast-paced environment, and want to grow your career with a company that values its people, we'd love to hear from you.

Responsibilities

Greet customers and assist with service inquiries in a friendly, professional manner
Perform vehicle walk-arounds and document customer concerns for accurate technician diagnosis
Consult with customers on recommended services and available specials
Clearly explain repair recommendations and prioritize service needs
Document declined services and follow up appropriately
Keep customers informed on repair status, timelines, and costs
Ensure a smooth vehicle delivery experience, addressing any remaining questions or concerns
Provide concierge-level support for all owner inquiries, whether in person or by phone
Build lasting relationships through trust, transparency, and communication
Maintain solid knowledge of vehicle products and features to answer customer questions

What We Offer

Health and vision insurance
401(k) with company participation
Ancillary benefit plans
Saturday team lunches
Employee purchase plans
Paid training and ongoing development
Health and wellness initiatives
Closed on Saturdays and Sundays – enjoy your weekends!
Opportunities for advancement within a growing organization

Qualifications

2+ years of customer service experience (automotive service experience a plus)
Previous Service Advisor experience preferred
Strong communication and organizational skills
Experience with CDK or similar DMS systems preferred
High school diploma or equivalent required
Valid driver’s license and clean driving record
Must successfully complete background, MVR, and drug screening checks

If you're ready to grow your career and be a part of a supportive, growing team, apply today and discover why Monaco Ford is known for its people-first culture and commitment to excellence.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

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Monaco Ford