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Automotive Service Advisor

Monaco Ford
East Lyme, CT
Full Time

Monaco Ford is growing - and we're looking for a motivated Service Advisor to join our expanding team! If you're passionate about providing exceptional customer service, enjoy working in a fast-paced environment, and want to grow your career with a company that values its people, we'd love to hear from you.
 
Responsibilities

  • Greet customers and assist with service inquiries in a friendly, professional manner

  • Perform vehicle walk-arounds and document customer concerns for accurate technician diagnosis

  • Consult with customers on recommended services and available specials

  • Clearly explain repair recommendations and prioritize service needs

  • Document declined services and follow up appropriately

  • Keep customers informed on repair status, timelines, and costs

  • Ensure a smooth vehicle delivery experience, addressing any remaining questions or concerns

  • Provide concierge-level support for all owner inquiries, whether in person or by phone

  • Build lasting relationships through trust, transparency, and communication

  • Maintain solid knowledge of vehicle products and features to answer customer questions

What We Offer

  • Health and vision insurance

  • 401(k) with company participation

  • Ancillary benefit plans

  • Saturday team lunches

  • Employee purchase plans

  • Paid training and ongoing development

  • Health and wellness initiatives

  • Closed on Saturdays and Sundays – enjoy your weekends!

  • Opportunities for advancement within a growing organization

Qualifications

  • 2+ years of customer service experience (automotive service experience a plus)

  • Previous Service Advisor experience preferred

  • Strong communication and organizational skills

  • Experience with CDK or similar DMS systems preferred

  • High school diploma or equivalent required

  • Valid driver’s license and clean driving record

  • Must successfully complete background, MVR, and drug screening checks

 

If you're ready to grow your career and be a part of a supportive, growing team, apply today and discover why Monaco Ford is known for its people-first culture and commitment to excellence. 

 
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Monaco Ford