Automotive Service Manager

Milwaukee Division
2400 South 108th St., Milwaukee, WI
Full Time

The International Autos Group is a family owned and operated group of dealerships serving customers in the Milwaukee, Sheboygan, Chicago, Northwest Indiana markets and Minnesota. The owner of the organization is Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968. Frank Mauro left behind quite a legacy and one that included instilling strong work ethics in Ralph. In turn, Ralph instilled those hard work ethics in his son, Francis, who became the third-generation of the Mauro family to join the auto industry. The International Autos Group will do all they can to promote their employees' growth in the company.

WE OFFER:

Paid training
Paid vacation
Flexible work hours
Medical, dental, and vision
401K
Closed Sundays

RESPONSIBILITIES:

Ensure that customers receive prompt, courteous, and effective service
Serve as a liaison between technicians and customers
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer
Manage and hire technicians and service advisors
Interview and make new hires
Distribute work between technicians
Prioritize required services
Ensure customer has a positive dealership experience
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Spend quality time building relationships with the customers

REQUIREMENTS:

Technical automotive knowledge
Demonstrated ability to manage others
Organized and friendly personality
Dealership experience preferred

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Milwaukee Division