Acura Dispatch & Service Admin
2799 S Havana St, Denver, CO
Full Time
As a Service Dispatcher at Mile High Acura, you will be the "engine room" of our service department. Your primary mission is to support the Service Manager by ensuring a smooth, efficient workflow from the moment a vehicle enters the service drive to the final RO (Repair Order) closure. You will act as the vital link between our technicians and service advisors, balancing technical dispatching with premium guest support.
- Workflow & Dispatching: Efficiently assign and dispatch repair orders to technicians based on skill level and promise times to maximize shop productivity.
- RO Management (CDK): Oversee the lifecycle of repair orders using CDK and myKaarma, ensuring all documentation is accurate, compliant with warranty standards, and properly closed out.
- Service Drive Support: Assist Service Advisors during peak times by greeting Acura guests, performing initial vehicle walk-arounds, and helping manage the flow of the service lane.
- Internal Communication: Keep Service Advisors updated on job status and completion times so they can provide transparent communication to our guests.
- Quality Control: Review completed repair orders for accuracy and ensure that all technician "cause and correction" notes meet Acura brand standards.
- Experience: Previous experience in an automotive service department is required; background as a dispatcher is highly preferred.
- Technical Skills: Proficiency in CDK DMS and myKaarma is essential for this role.
- Brand Alignment: A commitment to delivering the "Precision Crafted Performance" experience that Acura owners expect along with a professional, well-groomed personal appearance.
- Communication: Ability to remain calm and organized in a fast-paced environment while communicating clearly with both technical staff and customers.
- Compliance: Valid driver’s license with a clean driving record.
- Time management skills
- Competitive Hourly wage
- Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Health and wellness
- Flexible Work Schedule
- Discounts on products and services
Why Mile High Acura
We do business differently. Our dealership is built on relationships, trust, and delivering an exceptional customer experience—from sales to service. We take pride in our people, our culture, and the community we serve.
Dealership Location
Mile High Acura is located in beautiful Denver, Colorado. Not only does our stunning city have a huge population of friendly, educated, environmentally conscious people, but we’re also home to both small and large businesses that work to make our community strong. We’re also close to Aurora and Centennial—two smaller areas outside Denver that are filled with the socially conscious, hip-and-cool, and family-oriented people the area is known for.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.
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