Honda Service - Declined Services Specialist

The Opportunity: Building Trust Through Expertise

In a major metro Honda service department, our success is measured by two things: the quality of our work and the loyalty of our guests. When a customer declines a recommendation, it is often due to a lack of clarity or a missed connection.

As a Declined Services Specialist, you are far more than a salesperson—you are a Brand Ambassador. Your mission is to step in immediately after a decline to ensure the customer feels heard, educated, and valued. While your goal is to secure the repair, your priority is to ensure that the customer leaves (or hangs up) feeling confident that Mile High Honda is the only place they want to service their vehicle in the future.

What You’ll Do (Primary Duties)

• The Professional Re-Approach: Engage with customers in-person or via phone/text immediately after a service is declined. You provide a professional "second look" to ensure no question goes unanswered.
• Consultative Education: You don't just "sell" parts; you sell peace of mind. You will handle objections by focusing on the safety and longevity of the customer’s Honda, translating technical jargon into clear, value-driven advice.
• Prioritize the Relationship: Every interaction must be handled with the highest level of professionalism. You understand that retaining a customer for life is more valuable than a one-time sale.
• Appointment Setting & Follow-Up: For customers not ready to commit today, you will maintain a professional follow-up cadence, ensuring we stay top-of-mind for when they are ready.
• Collaboration: Work as a bridge between the technician’s diagnosis and the customer’s needs, ensuring the "Honda Experience" remains consistent and transparent.

The Compensation Strategy

This is a performance-driven role with a highly aggressive commission structure built on "bonus" gross profit. However, your success is also tied to customer satisfaction. We want a closer who can protect the bottom line while protecting the dealership's reputation.

What You Bring to the Table

• Automotive Experience: You must have a background in automotive service. You need to understand Honda’s maintenance requirements and be able to explain them with authority.  You need to know what a timing belt, brake flush, or cabin filter is and why it matters.
• Professional Sales Grit: You are a "soft-sell" expert. You are comfortable with the sales process but know how to close a deal without ever making a customer feel pressured or disrespected.
• Retention Focus: You understand that a happy customer who says "no" today but returns next month is a win.
• Communication Skills: You are articulate, empathetic, and persuasive. Whether face-to-face or via text, your tone is always professional and helpful.
• Availability: This is a full-time position that requires Saturday shifts to support our peak guest volume.

Why Join Mile High Honda?

We are a high-volume Honda store that treats our guests like family. We offer the tools and the traffic; you provide the expertise and the elite-level customer service that keeps our guests coming back for years.

Benefits 

• Guaranteed salary; based on experience and past job performance 
• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Discounts on products and services

Qualifications

• Previous experience as a Service Advisor, Sales Associate or related position
• Organized and friendly personality
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen
• Serving Denver, Aurora, Parker, Englewood, Highlands Ranch, Littleton, and all other Colorado cities