Experienced Service Advisor

Service Advisor Job Summary

As an Acura Service Advisor, you will help us provide an excellent experience for our guest in the service lane. You will be the first point of contact for our guest and will be trained and well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, the  Acura Service Advisors will be well trained, true professionals who enjoy helping others. We are looking for professional service advisors who can give over the top customer service. 

Estimated pay for this position is $4,000-$8,000 per month

Service Advisor Benefits 

• Guaranteed salary
• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth and advancement opportunities
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Discounts on products and services

Service Advisor Responsibilities:

• Ensure that customers receive prompt, courteous, and efficient service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Service Advisor Qualifications

• Previous experience as a Service Advisor or related position
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen
• Serving Denver, Aurora, Parker, Englewood, Highlands Ranch, Littleton, and all other Colorado cities

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.