BODY SHOP CUSTOMER SERVICE REP

Mike Anderson Chevrolet of Merrillville, an 10x GM Dealer of the Year award winner, is seeking a Body Shop Customer Service Rep to help be a part of an efficient and profitable Body Shop Department. Mike Anderson Chevrolet is the #1 Chevrolet dealership in Indiana and we pride ourselves with our award-winning Mark of Excellence World Class Technicians and nationally ranked corvette specialists. Mike Anderson Chevrolet is following safe social-distancing measures and has recently disinfected the whole store. Come join our growing team in a safe environment!

BENEFITS:

• 401k with company match
• Medical, Dental, Vision Insurance
• Vacation Time
• Holiday Pay
• Sick Pay
• Dealer Discounts
• Strong Community Involvement with Red Cross, Salvation Army and American Cancer Society
• Onsite State-of-Art Collision Center
• Highly skilled, nationally awarded parts and service staff
• Large facility with premier location
• Equal Opportunity Employer

RESPONSIBILITIES:

• Greets customers as they arrive in a pleasant and professional manner.
• Answers incoming phone calls in a prompt, polite, and professional manner.
• Screens calls, directs them to the proper party, and/or obtains enough information to allow for follow-up that is convenient for the customer.
• Opens repair orders for all vehicles coming into the body shop for repairs.
• Receives cash, checks, and credit card payments from customers and records the amounts received.
• Closes repair orders on the computer system in a timely manner.
• Files repair orders.
• Reconciles cash drawer daily, as directed by the accounting office.
• Follows up on body shop accounts receivable to maintain satisfactory levels of payment.
• Assists body shop manager as necessary (i.e., payroll, estimates, vendors, etc.).
• Prepares purchase orders for all vendors.

REQUIREMENTS:

• Friendly and customer service focused
• Reliable
• Able to multi-task and work under pressure
• Able to walk and stand for long periods of time as well as work outside
• Have basic computer knowledge
• Customer Service experience is preferred
• Professional appearance is necessary
• Clean and valid driver’s license is required
• Must be willing to submit to a pre-employment background check & drug screen