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BDC Representative - Service

Midway Nissan
Phoenix, AZ
Full Time

or

We are currently seeking motivated individual to join our Service Team as a BDC Representative. This individual will be responsible to setting appointments for our service team and will work mostly through phone and email communication. Previous Automotive experience is not required. We are looking for someone who shares our values of ethics, excellence, teamwork, commitment and knowledge. We care about our employees and offer a vibrant work environment full of growth and longevity.

Benefits

  • Commission-Based Pay w/ Guaranteed Income
  • Medical, Dental, and Vision Insurance
  • 401(k) Plan
  • Paid Vacation
  • Paid Sick Days

Responsibilities

  • Make 100 calls/ have 20 live conversations per day to set appointments
  • Promote and seek out opportunities to deliver a top-notch customer experience
  • Work closely with the BDC Manager and other BDC personnel to ensure service lead opportunities are accounted for, scheduled in a timely manner and appropriate notes are made in the CRM
  • Interact with customers to identify their individual needs and opportunities
  • Complete phone calls as assigned by the BDC Manager
  • Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone prospecting roles
  • Stay informed about new products, features, accessories, etc., and their benefits to customers
  • Attend product and sales training as requested by BDC
  • Maintain a professional appearance
     

Requirements 

  • High school diploma or general education degree (GED)
  • Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy
  • Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
  • Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
  • Clean driving record & valid driver’s license

 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Midway Nissan