Collections Specialist

Collections Specialist

Seeking a collections specialist to manage overdue accounts, negotiate payment plans, and ensure timely debt recovery while maintaining positive customer relationships.

Responsibilities:

• Provide excellent customer service while meeting collection goals 

• Manage a daily call queue.

• Takes payments and assists management with requests for due date/deferments.

• Light skip tracing on accounts

• Identifies and recommends accounts for repossession.

• Performs other essential functions as assigned.

Minimum qualifications:

• Strong negotiation skills with proven ability to effectively handle difficult customers.

• Ability to work in a fast-paced environment.

• Able to adapt to change.

• Problem Solving Drive for Results

• Basic computer skills with the ability to type 30 wpm

• Flexibility to work scheduled hours between 8:00 am - 6:00 pm Monday- Friday

• Microsoft Excel: 1 year (Preferred)

• Customer service: 1 year (Preferred)

• Reliable transportation to Lakeland Fl 33805 or plan to relocate before starting (Required)

Benefits:

• 401(k)

• Dental insurance

• Health insurance

• Life insurance

• Paid time off

• Vision insurance

Mid Finance Florida is an equal opportunity employer and a drug free work environment.