Warranty Administrator

Warranty Administrator

Michael Hohl Automotive Group is a trusted, multi-line dealership serving Northern Nevada. We are committed to delivering an exceptional customer experience and building a team that shares our passion for automotive excellence.

We are looking for a detail-oriented Warranty Administrator to own the warranty claims process from start to finish. In this role, you will be the connection between our service department and the manufacturer — ensuring that every eligible repair is documented accurately, submitted on time, and paid in full. If you are organized, deadline-driven, and comfortable navigating OEM systems, this is a great opportunity to grow with a strong dealership team.

Benefits

• Competitive salary plus performance-based bonuses

• Health, dental, and vision insurance

• 401(k) plan

• Ongoing manufacturer and dealership training opportunities

• Employee vehicle purchase program

Responsibilities

• Review and process warranty repair orders to ensure claims meet OEM documentation and compliance requirements before submission

• Submit warranty claims accurately and on time through manufacturer portals and DMS platforms

• Monitor open and pending claims, following up with the manufacturer to resolve rejections, short pays, and chargebacks

• Work closely with service advisors and technicians to ensure repair orders are written with sufficient detail to support warranty claims

• Reconcile warranty receivables and communicate aging claims to service management

• Stay current on manufacturer warranty policies, bulletins, and procedural updates and communicate relevant changes to the service team

• Maintain organized records of all submitted claims, approvals, rejections, and supporting documentation

Requirements

• Prior experience as a warranty administrator at a franchised dealership preferred

• Familiarity with OEM warranty portals and claim submission processes (domestic or import)

• Proficiency with a dealership management system such as CDK or Reynolds & Reynolds

• Strong attention to detail and ability to manage multiple open claims simultaneously

• Effective written and verbal communication skills for working with service staff and manufacturer representatives

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.