Mobile Service Coordinator

Metro Ford is interviewing for a Mobile Service Coordinator. This role coordinates and manages all Mobile Service activities within the dealership.

Skills/Knowledge – Knowledge of Business Development, Service Advisor functions, knowledge of dealership operations, customer focused, business acumen, people leader

Qualities– Trustworthy, personable, good communicator, confident, decisive, organized, skilled in conflict management, dependable, adaptable, thorough

Responsibilities

• Manage RO Process
• Manage appointment schedule from day to day
• Make outbound calls and visits to earn new business

- RO creation

• Mobile Service Advisor

- Ensure correct parts

- RO closeout - Process payment

• Manage Parts Process

- Coordinate with Parts Department to ensure parts availability for repair

- Coordinate with Parts Department to add additional sales opportunity parts

- Ensure Mobile Service Unit is loaded with needed parts for repairs

- Ensure unused parts are accounted for and added back to inventory

• Schedule

- Take incoming Mobile Service requests

- Determine scheduled day and time, maximizing route optimization

• Route

- Utilize Route Optimization to set Mobile Service appointments

• Dispatch

- Dispatch appropriate Mobile Service Unit and Technician for requested repair - Determine if repair request is within Mobile Service scope

• Customer Communication Prior to and During Repair

- Confirm customer appointment - Communicate day of Mobile Service status

Customer Follow-Up - Ensure customer satisfaction

• Prospect

- Partner with Fleet staff to solicit Fleet business

• Marketing

- Partner with dealership Marketing Department to promote Mobile Service

-Requirements

• Proven experience outbound sales, or automotive service sales; dealership experience is highly preferred
• Demonstrated organizational skills with the ability to manage a busy service pipeline efficiently
• Excellent phone etiquette and professional public speaking skills for engaging customer interactions
• Ability to perform cold calling and outreach activities confidently in a fast-paced environment
• High energy with a proactive attitude toward sales support, inventory management, and customer satisfaction
• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training