Automotive BDC Manager

 

ABOUT METHUEN CDJR 

Methuen CDJR — part of The Best Automotive Group — is opening a brand-new Chrysler, Dodge, Jeep, and Ram dealership in the heart of the Merrimack Valley, and we’re building our Business Development Center from the ground up. We are an established, family-oriented automotive group with a strong reputation for integrity, professionalism, and outstanding customer service throughout the region. 

Our reputation is built on being easy to do business with, honest in every interaction, and focused on creating a pressure-free experience for every customer. What makes us different is our people — accessible, knowledgeable, accountable, and committed to doing things the right way. 

 

ABOUT THE ROLE 

We’re hiring a BDC Manager to build, lead, and drive results out of our Methuen CDJR Business Development Center. You’ll own the phones, the internet leads, the outbound follow-up, and — most importantly — the numbers: contact rate, appointments set, appointments shown, and appointments sold. This is a hands-on leadership seat for someone who can recruit, coach, and set the tone every single day. 

Compensation: $55,000–$85,000 per year, paid weekly (base + team performance bonuses on appointments set, shown, and sold). Top of the range is earned by managers who consistently hit KPIs and drive units to the sales floor. 

 

RESPONSIBILITIES 

• Lead the day-to-day operations of the BDC — inbound calls, internet leads, chat, and outbound follow-up 

• Recruit, hire, train, coach, and develop BDC Agents to hit their individual and team KPIs 

• Own the team scoreboard: contact rate, appointments set, appointments shown, and appointments sold 

• Monitor call quality, script adherence, and CRM discipline through live listens, call reviews, and one-on-ones 

• Build and refine outbound campaigns for unsold showroom, internet leads, service-to-sales, equity, and orphan owners 

• Own CRM hygiene — every lead worked, every follow-up completed, every promise kept 

• Partner with the Sales Manager, Floor Manager, and GSM on smooth hand-offs and second-chance follow-up 

• Run daily huddles, save-a-appointment meetings, and weekly one-on-ones 

• Report on activity and outcomes to leadership; adjust staffing, coaching, and campaigns to hit numbers 

• Represent the Methuen CDJR brand with professionalism and set the standard for the entire BDC 

 

QUALIFICATIONS 

• 2+ years of BDC Manager, BDC Lead, or high-volume call-center leadership experience required 

• Automotive dealership BDC experience strongly preferred; CDJR experience a plus 

• Proven track record of coaching agents to higher contact rate, appointment set/show, and units sold 

• Deep CRM proficiency (VinSolutions, Elead, DealerSocket, or similar); comfortable pulling and acting on reports 

• Excellent phone presence and written communication — you set the standard the team follows 

• High-energy, competitive, and accountable — leads from the front, not the back office 

• Strong recruiter and coach — you can build the team, not just manage it 

• Bilingual (English / Spanish) is a plus 

• Valid driver’s license with a clean driving record 

 

WHY JOIN OUR TEAM 

Brand-new BDC, new tools, new lead flow from day one. Build a team, run a scoreboard, and put appointments and units on the board. Paid weekly. Real bonus plan for hitting team numbers. Clear path to Sales Manager or Director of BDC across The Best Automotive Group. 

 

WHAT WE OFFER