Service Dispatcher

ABOUT METHUEN CDJR 

Methuen CDJR — part of The Best Automotive Group — is opening a brand-new Chrysler, Dodge, Jeep, and Ram dealership in the heart of the Merrimack Valley, and we’re building our service team from the ground up. We are an established, family-oriented automotive group with a strong reputation for integrity, professionalism, and outstanding customer service throughout the region. 

Our reputation is built on being easy to do business with, honest in every interaction, and focused on creating a pressure-free experience for every customer. What makes us different is our people — accessible, knowledgeable, accountable, and committed to doing things the right way. 

ABOUT THE ROLE 

We’re hiring an experienced Service Dispatcher / Internal Writer to be the engine room of our shop. You will route repair orders to the right technicians based on skill, certification, and availability, keep the shop moving, and write and manage all internal and warranty ROs with accuracy. This role is the difference between a shop that runs and a shop that flies — we need someone who already knows how to do it. 

Compensation: $50,000–$75,000 per year, based on experience and proven dispatcher production. This is not an entry-level role — prior dealership dispatch / internal writer experience is required. 

RESPONSIBILITIES 

• Dispatch repair orders to technicians based on skill level, factory certifications, current workload, and shop capacity 

• Maximize shop productivity and proficiency by keeping every bay moving and every tech producing 

• Write and process all internal, warranty, and used-car-recon repair orders with accuracy and proper documentation 

• Track repair status throughout the day and proactively communicate timing, parts availability, and bottlenecks to Service Advisors 

• Coordinate with the Parts Department to ensure parts are staged and ready for scheduled work 

• Manage carryover ROs, sublet work, and rework — keep the board clean and current 

• Ensure all repair orders are properly noted, flagged, and closed in a timely manner 

• Partner with the Service Manager to support technician efficiency, training assignments, and pay-plan accuracy 

QUALIFICATIONS 

• Prior dealership Service Dispatcher and/or Internal Writer experience REQUIRED — this role is not entry-level 

• CDJR / Mopar dealership experience strongly preferred 

• Proficiency with Dealertrack, CDK, or equivalent dealership DMS 

• Strong understanding of warranty submission, op-codes, and labor times 

• Highly organized with the ability to manage many moving pieces under pressure 

• Excellent written and verbal communication skills 

• Process-driven team player who thrives in a fast-paced shop environment 

• Valid driver’s license with a clean driving record 

WHY JOIN OUR TEAM 

This is a key seat in a brand-new shop. You’ll work in a modern facility with the latest equipment, alongside a team that values process, accountability, and getting it right. We invest in our people through training, manufacturer-backed certifications, and clear paths for advancement — including into Service Management. 

WHAT WE OFFER