Merit Chevrolet Co.View All Jobs

Service Advisor/Consultant

APPLY NOWor

 

Join Merit Chevrolet Co. as a Service Advisor/Consultant in Saint Paul, MN, where you'll be the key liaison between our service department and our valued customers. In this role, you'll provide exceptional customer service by guiding clients through vehicle service needs, facilitating communication between customers and technicians, and ensuring a seamless service experience that builds trust and loyalty.

Responsibilities

  • Greet customers promptly and courteously and listen carefully to their vehicle service needs.
  • Review and explain repair and maintenance options, providing accurate cost estimates and timelines.
  • Schedule service appointments and maintain effective communication with customers throughout the repair process.
  • Coordinate with service technicians to ensure accurate diagnosis and completion of vehicle repairs.
  • Manage service orders, process payments, and maintain detailed records of customer interactions and service history.
  • Provide follow-up communication to ensure customer satisfaction and address any concerns.
  • Stay informed about automotive products, services, and procedures to provide knowledgeable advice to customers.

Requirements

  • Proven experience as a Service Advisor or related customer service role, preferably in the automotive industry.
  • Strong communication and interpersonal skills with a customer-focused attitude.
  • Ability to understand vehicle service and repair terminology.
  • Organizational skills to manage multiple service orders efficiently.
  • Proficiency with computer systems and scheduling software.
  • Valid driver’s license and reliable transportation.
  • High school diploma or equivalent; additional technical training is a plus.

Benefits

  • Competitive salary of $70,000.00 - $100,000.00 per year, paid semi-monthly.
  • Health, dental, and vision insurance options.
  • Retirement savings plan with company match.
  • Paid time off and holidays.
  • Employee discounts on vehicle purchases and service.
  • Opportunities for career growth and training.

About the Company

Merit Chevrolet Co. is a trusted automotive dealership located in Saint Paul, MN, committed to delivering high-quality vehicles and exceptional service to our customers. We pride ourselves on fostering a welcoming and professional environment where employees are valued and customers are treated like family. Join our team and be part of a company dedicated to excellence, innovation, and community engagement.

```Merit Chevrolet is looking for an experienced Automotive Service Advisor/Consultant to join our team. We have been Family owned since 1949, and we take pride in our high level of customer service. We have positioned ourselves in the market for continued exponential growth and are looking for a leader to take charging care of our customers, focusing on providing a great customer experience, a high quality of work, and a thriving environment that not only attracts and retains customers, but employees alike.

ESSENTIAL FUNCTIONS

• Greet customers, listen to the description of the problem, obtain customer and vehicle information
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus
• Handle minor customer complaints and misunderstandings
• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
• Handle telephone inquiries and return phone messages promptly
• Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
• Assist the service manager as necessary
 

BENEFITS

  • Health insurance
  • 401k
  • Paid Holidays
  • Opportunity for grow.

REQUIREMENTS

  • Two or more year’s related experience in an automotive service advisor/consultant position preferred.
  • Excellent customer service skills.
  • Professional appearance and work ethic.
  • Ability to work well in a process driven environment.
  • High school diploma or equivalent.
  • Valid driver license in the state that you will work and a good driving record.

Apply for Service Advisor/Consultant

Please add your resume

10MB limit; .pdf, .doc, and .docx file types are accepted.

Please add your cover letter (optional)

10MB limit; .pdf, .doc, and .docx file types are accepted.

Career Needs

Other Information

Equal Employment Opportunity Information (Voluntary Disclosures)

Merit Chevrolet Co. is proud to be an Equal Employment Opportunity and Affirmative Action employer. All employment decisions at Merit Chevrolet Co. are based on business needs, job requirements and individual qualifications, without regard to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The purpose of this Self-Identification Form is to comply with federal government record-keeping and reporting requirements, and to ensure equal employment opportunity at Merit Chevrolet Co.. The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application.

Answering these questions is optional and voluntary and your refusal to provide it will not subject you to any adverse treatment.

Ethnic and Race identification

Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.

White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.

Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa.

Native Hawaiian or Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.

Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.

American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.

Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races.

Veteran status

Merit Chevrolet Co. is subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1975, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Merit Chevrolet Co. to take affirmative action to employ and advance in employment veterans in the following classifications.

A “disabled veteran” is one of the following: A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs or a person who was discharged or released from active duty because of a service-connected disability.

A “recently-separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval or air service.

An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Protected veterans may have additional rights under USERRA—the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll-free, at 1-866-4-USA-DOL.

If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below. As an employer subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with VEVRAA.

Signature and Verification

I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

AI Usage Notice


This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.

Merit Chevrolet Co.