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Lead Service Technician

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Lead Service Technician Mercedes-Benz of San Francisco

 

Are you a successful technician ready to take the next step into shop leadership? If you take pride in clean, accurate work and want to mentor and develop the team around you, this role is built for you.

 

Mercedes-Benz of San Francisco has served the San Francisco Bay Area for over 60 years, representing a brand recognized as the standard in quality, safety, luxury, and value.

 

 

Job Summary

The Lead Service Technician oversees daily repair operations within the shop, leads a team of technicians, performs advanced diagnostics and repairs, and ensures all work meets safety and quality standards. We have strong, consistent volume and we're growing the team to add capacity and improve production efficiency. When the team you lead produces, we all succeed.

 

Our Shop

Our shop runs on mutual respect: ego-free, drama-free, and we hire for skill and attitude.

 

Essential Duties:

Include but are not limited to:

  1. Lead by Example: Perform advanced diagnostics, maintenance, and repairs that set the standard for quality and safety in the shop.
  2. Team Supervision: Direct and support technicians during daily operations to ensure work is completed efficiently and correctly.
  3. Training & Development: Train and mentor newer technicians, support skill development, and reinforce safe, best-practice repair methods.
  4. Work Assignment: Dispatch jobs, monitor progress, and provide guidance to keep workflow organized and on schedule.
  5. Quality Control: Inspect completed repairs to verify they meet shop standards and comply with safety regulations.
  6. Problem-Solving: Assist technicians with complex diagnostics and escalated repairs.
  7. Safety Enforcement: Ensure all work complies with OSHA requirements and company safety procedures.

 

Required Skills & Qualifications:

  1. Extensive hands-on experience with Mercedes-Benz or other European vehicles.
  2. Consistent production, top-quality work, and pride in the craft.
  3. Dedication to shop success and the team around you.
  4. Strong technical reputation and the desire to mentor others. Prior formal leadership experience welcomed but not required.
  5. Strong diagnostic and troubleshooting skills across electrical, mechanical, and brake systems.
  6. Working knowledge of MBUSA repair standards and warranty documentation requirements.
  7. Ability to prioritize and manage time in a fast-paced, high-volume shop environment.
  8. Strong communication skills and a team-oriented mindset.
  9. Valid California driver's license with a clean driving record.
  10. Own set of professional tools.

Compensation

Compensation rewards both individual production and team success: base hourly, leadership premium, and production bonus. 

 

Our employees are members of the family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Bay Area. If you are looking for a rewarding career, we would like to meet you and discuss the endless possibilities.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

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Equal Employment Opportunity Information (Voluntary Disclosures)

Mercedes-Benz of San Francisco is proud to be an Equal Employment Opportunity and Affirmative Action employer. All employment decisions at Mercedes-Benz of San Francisco are based on business needs, job requirements and individual qualifications, without regard to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The purpose of this Self-Identification Form is to comply with federal government record-keeping and reporting requirements, and to ensure equal employment opportunity at Mercedes-Benz of San Francisco. The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application.

Answering these questions is optional and voluntary and your refusal to provide it will not subject you to any adverse treatment.

Ethnic and Race identification

Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.

White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.

Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa.

Native Hawaiian or Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.

Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.

American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.

Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races.

Veteran status

Mercedes-Benz of San Francisco is subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1975, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Mercedes-Benz of San Francisco to take affirmative action to employ and advance in employment veterans in the following classifications.

A “disabled veteran” is one of the following: A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs or a person who was discharged or released from active duty because of a service-connected disability.

A “recently-separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval or air service.

An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Protected veterans may have additional rights under USERRA—the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll-free, at 1-866-4-USA-DOL.

If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below. As an employer subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with VEVRAA.

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I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

AI Usage Notice


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Mercedes-Benz of San Francisco