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Internet Sales Associate

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Sales Associate

Summary

The  Internet Sales Associate is responsible for answering questions about the products and services the dealership offers with the purpose of making customers feel welcome and supported through the car-purchasing process.

Responsibilities

  • Demonstrates automobiles by explaining characteristics, capabilities, and features; taking test drives; comparing and contrasting competitive models; and explaining warranties and services.
  • Helps customer with vehicle selection and promotes model options and features, value-add products and services, and purchase and finance options following dealership policies.
  • Conducts vehicle test drives and ensures all speed limits all other rules of the road are followed.
  • Continuously learns about product updates, features, accessories, and inventory and their benefits to the customer.
  • Helps facilitate delivery by providing a clear explanation of vehicle and features operation, warranty, and servicing requirements.
  • Learns to overcome objections, ask for the sale, negotiate price, complete sales, or purchase agreement, and explain and offer warranties service and finance.
  • Maintains accurate sales documentation.
  • Maintains high CSI (Customer Satisfaction Index) a MUST!!
  • Maintains an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Maintains up-to-date knowledge of all vehicles, accessories, financing options, and promotions.
  • Negotiates sale closure in a clear, concise, and highly ethical fashion.
  • Prospects daily for potential customers and maintains consistent rapport with previously sold customers.
  • Provides sales management information by completing required reports.
  • Attends sales meetings and training sessions as required.
  • Demonstrate behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors.
  • Follow all company policies and procedures.

OUR IDEAL CANDIDATE SHOULD HAVE THE FOLLOWING

Qualifications

  • 2 - 3 years' experience preferred.
  • Previous Internet Sales or Customer Service experience (any industry) a plus.
  • Able to achieve goals with limited direct supervision.
  • Able to multi-task.
  • Excellent client customer service and satisfaction skills.
  • Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
  • Must be Internet savvy with excellent written and internet communication skills.
  • Excellent telephone and customer service skills, including the ability to smile.
  • Must be able to develop relationships with vendors.
  • Must be able to work well in a process driven environment.
  • Must always conduct oneself in a professional manner.
  • Must have confidence in your ability to be successful.
  • Must strive to respect and facilitate teamwork within all departments.
  • Professional appearance and work ethic.
  • Self-starter and self-motivator
  • Bilingual a PLUS!
  • Mercedes Benz or High Line experience a PLUS!

Job Type: Full-time

Experience:

  • Sales: 1 year (Required)
  • Internet Sales: 1 year (Required)

Work Location: In person

Benefits:

  • Highly competitive pay based on skills/experience
  • Group Health Plan (Medical, Dental, Vision)
  • Voluntary Insurance
  • Employer Assistance Program
  • Flexible Spending Account Plan
  • Paid Holidays
  • Paid Time Off
  • 401K Retirement Plan

Our employees are members of the family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Bay Area. If you are looking for a rewarding career, we would like to meet you and discuss the endless possibilities.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Equal Employment Opportunity Information (Voluntary Disclosures)

Mercedes-Benz of San Francisco is proud to be an Equal Employment Opportunity and Affirmative Action employer. All employment decisions at Mercedes-Benz of San Francisco are based on business needs, job requirements and individual qualifications, without regard to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The purpose of this Self-Identification Form is to comply with federal government record-keeping and reporting requirements, and to ensure equal employment opportunity at Mercedes-Benz of San Francisco. The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application.

Answering these questions is optional and voluntary and your refusal to provide it will not subject you to any adverse treatment.

Ethnic and Race identification

Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.

White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.

Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa.

Native Hawaiian or Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.

Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.

American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.

Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races.

Veteran status

Mercedes-Benz of San Francisco is subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1975, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Mercedes-Benz of San Francisco to take affirmative action to employ and advance in employment veterans in the following classifications.

A “disabled veteran” is one of the following: A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs or a person who was discharged or released from active duty because of a service-connected disability.

A “recently-separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval or air service.

An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Protected veterans may have additional rights under USERRA—the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll-free, at 1-866-4-USA-DOL.

If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below. As an employer subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with VEVRAA.

Signature and Verification

I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

AI Usage Notice


This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

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Mercedes-Benz of San Francisco