Automotive Service Advisor

Mercedes-Benz of Buckhead is a Laureate Award Service Dealership and the premier Mercedes-Benz dealership.  As a provider of luxury vehicles, we hold ourselves to luxury customer service. The best way to reach that goal is to hire the best employees in the area and make them a part of our family! 

At Mercedes-Benz of Buckhead, you can expect to work on a team of dedicated individuals. Our team works with a collaborative approach and encourages a team mindset for collective success. 

What we offer:

• Medical, dental, Vision
• 401K
• Paid vacation
• Employee referrals 
• Discounts on products & service
• Family & own operated

RESPONSIBILITIES:

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

REQUIREMENTS:

• High School Diploma or equivalent.
• Accredited training in service advisor skills, customer satisfaction and quality control REQUIRED.
• Automotive service advisor experience REQUIRED (Mercedes Benz preferred).
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Must be willing to submit to a background check & drug screen