Warranty Booker

Fields Mercedes-Benz of Asheville is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment!  Please join us in our efforts to provide premium customer service experience and create life-long relationships with our customers and fellow team members.

As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency.  We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization.    https://fieldsautogroup.hireology.careers/

Responsibilities

inbound calls: 

• Scheduling Service Appointments (including valet appointments) 
• Assisting with alternate transportation needs 
• Answering basic service questions 
• Booking Warranty (training provided)
• When necessary, directing customers to the correct department (Collision, Technology, Roadside Assistance, etc.) 
• Coordinating recall appointments 

Outbound calls: 

• Perform “day after” service calls 
• Call customers to schedule recalls 
• Call customers to schedule declined service 
• Contact customers with special parts orders 

Qualifications

• Good communication skills including active listening
• Service-oriented
• Computer literate, and able to learn new software

What We Offer

Benefits: Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness and Sundays off.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, regularly required to stand, walk, lift and talk or hear; frequently is required to reach with hands and arms; occasionally required to sit.  Prolonged periods sitting at a desk and working on a computer can stand when needed.