Head of Client Managers

Company Overview: 

MedPro Disposal is a national leader in healthcare compliance solutions, offering innovative services in medical waste management, OSHA/HIPAA training, and regulatory support. With a tech-enabled, client-first approach, we empower healthcare providers to stay compliant, safe, and focused on delivering exceptional patient care.

Position Overview: 

We’re seeking an experienced Head of Client Managers to lead and scale our Client Management team. In this fully onsite role based in Naperville, IL, you will oversee the strategy, performance, and professional development of a team of Client Managers who serve healthcare organizations nationwide. This is a senior leadership role for someone who excels in client relationship strategy, account growth, and developing high-performing teams.

As the Head of Client Managers, you’ll act as the executive point of contact for critical accounts, drive client retention and growth strategies, and lead initiatives that enhance satisfaction, efficiency, and service delivery. You’ll collaborate cross-functionally with Sales, Operations, and Product teams to ensure that our clients receive best-in-class support at every stage of their journey.

Key Responsibilities: 

• Team Leadership & Development: Lead, mentor, and coach a team of Client Managers to achieve performance targets, improve retention, and deliver exceptional client service.
• Strategic Client Oversight: Act as the senior escalation point for high-value accounts, ensuring swift resolution of issues and long-term client success.
• Growth & Retention: Oversee strategic account planning, renewals, and expansion initiatives across the client portfolio.
• Operational Excellence: Standardize best practices for account management processes, reporting, and communication workflows.
• Cross-Functional Alignment: Partner with Sales, Marketing, Operations, and Support to align strategies and deliver a seamless client experience.
• Data-Driven Insights: Leverage analytics, client feedback, and compliance trends to inform strategy and optimize client lifecycle outcomes.
• CRM & Reporting: Ensure accurate and consistent tracking of client engagement, renewals, and team activity within Salesforce and HubSpot.
• Continuous Improvement: Identify and lead initiatives that enhance the client journey, drive efficiency, and strengthen satisfaction and loyalty.

Qualifications: 

• Leadership Experience: 5+ years leading client management, account management, or customer success teams—preferably in healthcare, compliance, or SaaS.
• Team Builder: Proven success in hiring, developing, and retaining high-performing client-facing teams.
• Strategic Acumen: Demonstrated ability to create and execute strategies that drive account growth and improve retention.
• Strong Communicator: Exceptional interpersonal, written, and verbal communication skills with executive presence.
• CRM Expertise: Proficiency in Salesforce, HubSpot, or similar tools for client and performance management.
• Organizational Strength: Skilled at balancing competing priorities, managing escalations, and delivering measurable results in a fast-paced environment.
• Education: Bachelor’s degree in Business, Marketing, Healthcare Administration, or related field preferred.

Compensation & Benefits: 

• Earning Potential: Base salary of $80K–$90K, with OTE of $140K+, including leadership bonuses and uncapped team incentives.
• Career Growth: Leadership training, mentorship, and opportunities for advancement into senior executive roles.
• Health & Wellness: Comprehensive medical, dental, and vision coverage for you and your family.
• Time Off: Generous PTO and paid holidays in a mission-driven, collaborative work environment.
• Impact: Play a pivotal role in helping thousands of healthcare providers stay compliant and focused on patient care.

Application Process: 

Shortlisted candidates will be asked to complete a brief leadership and client management assessment after the initial interview. 

EEO Statement: 

MedPro Disposal is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive workplace and encourage applications from all qualified individuals regardless of race, religion, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected characteristic.