Head of Client Managers

Company Overview 
 
Join the leader transforming healthcare waste management across America. 

MedPro Disposal is the nation's largest privately-held medical waste management company, serving 35,000+ providers across 48 states in a $2+ billion market. Since 2009, we've been the trusted partner helping healthcare facilities save up to 30% on waste management costs while maintaining 99% on-time service. 

What we do: We lead with comprehensive medical waste disposal solutions, plus pharmaceutical waste management, secure document destruction, and compliance training services—all powered by innovative technology and a client-first approach. 

Why it matters: We handle the critical but complex challenge of medical waste management so healthcare providers can focus on what they do best: delivering exceptional patient care. 

Our impact: From physician practices to hospitals, dental offices to long-term care facilities, we're trusted advisors and strategic partners—not just vendors. We combine proven expertise with environmental responsibility and comprehensive protection to solve complex operational challenges. 

Ready to grow with us?

Join a fast-scaling, mission-driven company where we Do The Right Thing, roll up our sleeves with a "figure it out" attitude, and win as a team. We're building something meaningful—making healthcare safer, more compliant, and more efficient—one client at a time. 

Position Overview:

We’re seeking an experienced Head of Client Managers to lead and scale our Client Management team. In this fully onsite role based in Naperville, IL, you will oversee the strategy, performance, and professional development of a team of Client Managers who serve healthcare organizations nationwide. This is a senior leadership role for someone who excels in client relationship strategy, account growth, and developing high-performing teams.

As the Head of Client Managers, you’ll act as the executive point of contact for critical accounts, drive client retention and growth strategies, and lead initiatives that enhance satisfaction, efficiency, and service delivery. You’ll collaborate cross-functionally with Sales, Operations, and Product teams to ensure that our clients receive best-in-class support at every stage of their journey.

Key Responsibilities:

• Lead, mentor, and coach a team of Client Managers to achieve performance targets, improve retention, and deliver exceptional client service.
• Act as the senior escalation point for high-value accounts, ensuring swift resolution of issues and long-term client success.
• Oversee strategic account planning, renewals, and expansion initiatives across the client portfolio.
• Standardize best practices for account management processes, reporting, and communication workflows.
• Partner with Sales, Marketing, Operations, and Support to align strategies and deliver a seamless client experience.
• Leverage analytics, client feedback, and compliance trends to inform strategy and optimize client lifecycle outcomes.
• Ensure accurate and consistent tracking of client engagement, renewals, and team activity within Salesforce and HubSpot.
• Identify and lead initiatives that enhance the client journey, drive efficiency, and strengthen satisfaction and loyalty.

Required Qualifications:

• 5+ years leading client management, account management, or customer success teams—preferably in healthcare, compliance, or SaaS.
• Proven success in hiring, developing, and retaining high-performing client-facing teams.
• Demonstrated ability to create and execute strategies that drive account growth and improve retention.
• Exceptional interpersonal, written, and verbal communication skills with executive presence.
• Proficiency in Salesforce, HubSpot, or similar tools for client and performance management.
• Skilled at balancing competing priorities, managing escalations, and delivering measurable results in a fast-paced environment.
• Bachelor’s degree in Business, Marketing, Healthcare Administration, or related field preferred.

Compensation & Benefits:

• Earning Potential: Base salary of $80K–$90K, with OTE of $140K+, including leadership bonuses and uncapped team incentives.
• Career Growth: Leadership training, mentorship, and opportunities for advancement into senior executive roles.
• Health & Wellness: Comprehensive medical, dental, and vision coverage for you and your family.
• Time Off: Generous PTO and paid holidays in a mission-driven, collaborative work environment.
• Impact: Play a pivotal role in helping thousands of healthcare providers stay compliant and focused on patient care.

Application Process:

Shortlisted candidates will be asked to complete a brief leadership assessment prior to the first interview.

Equal Employment Opportunity Statement

MedPro Disposal is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive workplace and encourage applications from all qualified individuals regardless of race, religion, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected characteristic.