Client Manager

Company Overview:

MedPro Disposal is a national leader in healthcare compliance solutions, providing innovative and sustainable services for medical waste management, OSHA/HIPAA training, and regulatory compliance. With a client-first mindset and tech-enabled approach, we help healthcare providers stay compliant, safe, and focused on what matters most—delivering exceptional patient care.

Position Overview:

We are seeking a dynamic and service-oriented Client Manager to join our growing team in Naperville, IL. In this fully onsite role, you’ll serve as a trusted advisor to a portfolio of healthcare clients, delivering tailored compliance solutions, supporting retention, and driving long-term account growth.

If you have a passion for client success, excellent communication skills, and a knack for solving problems, this is an outstanding opportunity to make a real impact in the healthcare industry.

Key Responsibilities:

• Client Relationship Management: Act as the main point of contact for assigned clients, delivering proactive communication and white-glove service.
• Strategic Account Growth: Identify and pursue upselling and cross-selling opportunities that align with client needs.
• Problem Resolution: Address service issues quickly and professionally, balancing client satisfaction with business goals.
• Client Retention: Monitor account health, identify churn risks, and implement effective retention strategies.
• Solution Delivery: Leverage insights and client data to recommend compliance solutions that improve operations and drive value.
• Cross-Functional Collaboration: Partner with sales, operations, billing, and support teams to ensure seamless service and client satisfaction.
• CRM Management: Maintain accurate and detailed records in Salesforce, HubSpot, or equivalent CRM platforms.
• Industry Knowledge: Stay informed about healthcare compliance trends, regulatory updates, and competitor offerings to better advise clients.

Qualifications:

• Experience: 2+ years of success in client management, account management, or B2B sales. Healthcare industry experience is a major plus.
• Communication Skills: Excellent verbal, written, and interpersonal skills for building trust with stakeholders at all levels.
• Education: Bachelor’s degree in Business, Marketing, Healthcare Administration, or a related field preferred (or equivalent experience).
• CRM Proficiency: Strong knowledge of CRM tools such as Salesforce, HubSpot, or similar platforms.
• Organized & Results-Driven: Able to manage multiple accounts, prioritize tasks, and deliver outcomes in a fast-paced environment.
• Client-Centric: A passion for helping clients succeed and forming long-lasting, value-driven relationships.
• Problem-Solver: Analytical thinker who can assess data, identify challenges, and develop effective client solutions.

Compensation & Benefits:

• Earning Potential: On-target earnings (OTE) of $75K–$85K+, including uncapped commissions
• Career Growth: Clear advancement pathways, mentorship programs, and ongoing training
• Health & Wellness: Comprehensive medical, dental, and vision insurance for you and your family
• Work-Life Balance: Generous PTO, paid holidays, and a collaborative, high-energy work culture
• Meaningful Impact: Help healthcare providers improve compliance and focus on patient care

Application Process:

Shortlisted candidates will be required to complete a brief sales skills assessment before the initial interview.

EEO Statement: