Client Manager

Company Overview:

MedPro Disposal is a national leader in healthcare compliance, offering innovative and sustainable waste management and regulatory solutions to healthcare providers. We help medical practices focus on what matters most—exceptional patient care—by delivering tech-enabled services that ensure compliance, safety, and operational efficiency. 

Position Overview:

We’re looking for a Client Manager to join our team onsite at our Naperville, IL headquarters. In this role, you’ll build trusted client relationships, deliver tailored compliance solutions, and serve as a key driver of customer success and retention. Your ability to communicate value and solve problems will make a real difference in the healthcare space. 

Our Mission:

As a Client Manager you will:

• Fuel Client Growth: Identify opportunities to expand client relationships through cross-selling and upselling compliance solutions.
• Build Trusted Partnerships: Serve as a strategic advisor, offering personalized service and guidance to ensure client success.
• Maximize Client Retention: Proactively address client needs, manage service adjustments, and minimize churn risks.
• Deliver Tailored Solutions: Understand client challenges and provide customized solutions to optimize their operations and ensure regulatory compliance.

Compensation & Benefits:

• Uncapped Earning Potential: On-target earnings (OTE) of $75K-$85K+ with uncapped commissions, rewarding your performance and dedication.
• Career Advancement Opportunities: Ongoing training, mentorship, and clear paths for internal growth.
• Collaborative & High-Energy Team: Join a supportive team that fosters innovation and celebrates wins.
• Comprehensive Benefits Package: Access health, dental, and vision insurance, along with additional benefits for you and your family.
• Generous Paid Time Off: Flexible scheduling, summer hours, and PTO to support work-life balance.
• Meaningful Impact: Help healthcare providers maintain compliance, protect their patients, and safeguard their communities.

Key Responsibilities:

• Serve as the primary, day-to-day contact for your assigned client portfolio.
• Build rapport and trust with healthcare decision-makers through personalized service and consistent follow-up.
• Act as a strategic advisor—understanding client goals and providing proactive, solution-oriented guidance.
• Identify opportunities to expand client relationships through upselling and cross-selling MedPro’s services.
• Monitor account health and client satisfaction, addressing issues quickly to ensure retention and minimize churn.
• Collaborate with sales and service teams to seamlessly transition and grow accounts.
• Work cross-functionally with operations, billing, and support teams to ensure service excellence.
• Resolve client issues efficiently, balancing client satisfaction with business needs.
• Maintain up-to-date records in CRM systems (Salesforce, HubSpot, etc.).
• Stay current on healthcare compliance trends and regulatory changes.
• Use market knowledge to better serve clients and inform internal strategies.

Qualifications:

• 2+ years in client management, account management, or B2B sales. Experience in the healthcare space is a bonus.
• Excellent interpersonal, verbal, and written communication skills.
• Bachelor’s degree in Business, Marketing, or a related field preferred—or equivalent experience.
• Proficiency with Salesforce, HubSpot, or similar platforms.
• Highly organized, results-driven, and able to work independently in a fast-paced, onsite environment.
• You’re passionate about helping clients succeed and building long-term relationships. .
• Ability to analyze data, make strategic decisions, and address client concerns effectively.

Application Process:

Shortlisted candidates will be required to complete a brief sales skills assessment before the initial interview.

EEO Statement:

MedPro Disposal is committed to fostering a diverse and inclusive workplace. We are an equal-opportunity employer and encourage applications from all qualified individuals, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic.