Healthcare Client Relationship Manager

Company Overview: 

MedPro Disposal stands at the forefront of healthcare compliance innovation, revolutionizing how medical facilities manage their regulatory obligations. Our comprehensive solutions simplify complex compliance challenges, optimize waste management, and enable healthcare providers to focus on their core mission - delivering exceptional patient care. With a commitment to sustainability and technological advancement, we're transforming the healthcare compliance landscape.

Position Overview:

As a Healthcare Client Relationship Manager, you'll serve as the strategic advisor and primary relationship owner for our portfolio of healthcare clients. This pivotal role combines consultative selling, strategic account management, and healthcare industry expertise to drive client success and business growth.

Our Mission:

As a Healthcare Client Relationship Manager, you will:

• Champion Client Success: Deliver personalized solutions that optimize compliance and waste management, maximizing client satisfaction.
• Fuel Business Growth: Identify and capitalize on cross-selling and upselling opportunities, driving revenue and expanding client value.
• Forge Lasting Partnerships: Cultivate and nurture strong, long-term relationships with key decision-makers in the healthcare sector.
• Ensure Client Retention: Proactively manage accounts, mitigate churn risks, and advocate for client needs, fostering loyalty and trust.

Compensation & Benefits:

• Uncapped Earning Potential: On-target earnings (OTE) of $75K-$85K+ with uncapped commissions, rewarding your performance and dedication.
• Career Advancement Opportunities: Unlock pathways for internal promotions, participate in mentorship programs, and engage in continuous professional development.
• Collaborative & Supportive Team: Join a high-energy, collaborative team that celebrates success and fosters innovation.
• Great Work Environment: Enjoy summer hours, and generous paid time off (PTO) to support work-life balance.
• Comprehensive Benefits Package: Access comprehensive health, dental, and vision insurance, along with a full suite of benefits for you and your family.
• Meaningful Impact: Make a tangible difference by helping healthcare providers maintain compliance, protect their communities, and support patient care.

Key Responsibilities:

• Strategic Account Planning: Develop and execute tailored account strategies to drive client retention, revenue growth, and expansion.
• Proactive Sales & Expansion: Identify client pain points and present MedPro Disposal's innovative solutions, uncovering opportunities for cross-selling and upselling.
• Relationship Management: Build and maintain strong, long-term relationships with key stakeholders and decision-makers in the healthcare space.
• Consultative Approach: Serve as a trusted advisor by deeply understanding client challenges and providing customized solutions.
• Client Advocacy & Retention: Proactively address at-risk accounts, resolve client concerns, and champion client success.
• Efficient Problem Resolution: Quickly and effectively resolve service issues, finding win-win solutions for both clients and the company.
• CRM & Data Management: Maintain accurate and detailed client records in CRM platforms (Salesforce, HubSpot, etc.) to track sales progress and client interactions.
• Cross-Functional Collaboration: Partner with internal teams (operations, billing, collections, and sales) to ensure exceptional client support.
• Market Intelligence: Stay informed about healthcare compliance trends and competitor activity, leveraging insights to refine sales strategies.

Qualifications:

• Experience: 2+ years of proven success in sales, account management, or business development; healthcare industry experience is a significant plus.
• Education: Bachelor’s degree in Business, Marketing, or a related field preferred (or equivalent work experience).
• Technical Proficiency: Proficiency with CRM software (Salesforce, HubSpot, etc.) and a data-driven approach to client engagement.
• Consultative Sales Skills: Proven ability to cross-sell, up-sell, and engage in strategic selling.
• Communication Excellence: Exceptional verbal and written communication skills, with a focus on relationship building and conflict resolution.
• Motivation & Goal Orientation: A self-starter with a track record of exceeding targets and delivering client success.
• Problem-Solving Prowess: Ability to think quickly and creatively when addressing client concerns.

Application Process:

Shortlisted candidates will be required to complete a brief sales skills assessment prior to the initial interview.

Ready to Grow Your Career with MedPro Disposal?

If you’re a proactive, relationship-driven professional eager to make a real impact in healthcare compliance, apply today! Let’s build something great together.

EEO Statement:

MedPro Disposal is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We encourage all qualified candidates to apply, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic.