Automotive Service Advisor

McGrath Acura of Downtown Chicago is looking for a motivated, customer-focused Automotive Service Advisor to join our high-volume service department.

This is an excellent opportunity for someone who enjoys working with customers, thrives in a fast-paced environment, and wants the opportunity to earn $100,000+ per year.

Previous dealership Service Advisor experience is preferred, but not required. We provide training for the right candidate. 

Compensation & Benefits

• $100,000+ annual earning potential
• Salary + commission
• Paid training
• Paid time off
• Closed Sundays
• 401(k) with employer match
• Health and dental insurance
• Holiday bonus pay
• Employee and vehicle discounts
• Uniforms provided
• State-of-the-art, climate-controlled facility
• Positive, professional team environment
• Career growth opportunities

Responsibilities

• Serve as the primary point of contact for service customers
• Greet customers and discuss their vehicle’s maintenance and repair needs
• Explain recommended services, repair options, pricing, and timelines
• Prepare and manage repair orders throughout the service process
• Communicate customer concerns and requests clearly to technicians
• Keep customers updated on repair progress and any changes to recommendations, costs, or completion times
• Present maintenance and repair recommendations in a helpful, professional manner
• Schedule service appointments and assist with customer questions
• Follow vehicles from service write-up through completion and delivery
• Ensure completed work meets customer expectations
• Resolve customer questions, concerns, or service issues professionally
• Maintain strong knowledge of dealership services, maintenance schedules, and current promotions
• Build lasting customer relationships that encourage repeat and referral business

Qualifications

• Previous automotive dealership Service Advisor experience preferred, but not required
• Strong customer service, communication, and sales skills
• Basic understanding of vehicle maintenance and repair
• Comfortable using computers and dealership systems
• Ability to multitask and stay organized in a busy service department
• Strong problem-solving skills and attention to detail
• Reliable with a strong work ethic
• Positive, professional attitude and appearance
• Valid driver’s license and insurance
• High school diploma or equivalent

Grow Your Career With McGrath

McGrath Acura of Downtown Chicago is part of a family-owned automotive organization spanning four generations and more than 60 years serving Chicagoland. We’re committed to giving experienced technicians the resources to continue building their careers, including manufacturer training, certification opportunities, modern diagnostic resources, and opportunities for advancement within the McGrath Automotive Group.

If you’re an experienced technician looking for a shop where you can put your skills to work while continuing to grow professionally, apply today to join the McGrath Acura of Downtown Chicago service team.

Equal Opportunity Employer

McGrath Acura of Downtown Chicago is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.