Service Advisor

About Cook Chrysler Dodge Jeep Ram

Cook Chrysler Dodge Jeep Ram is a cornerstone of the Cleveland, Texas community. We are a dealership that values professionalism, stability, and a team-oriented approach to our operations. We pride ourselves on creating a structured environment where every employee has the tools and support they need to succeed. When you join Cook CDJR, you are joining a well-established team with a reputation for integrity and professional respect.

Job Description

Cook Chrysler Dodge Jeep Ram is seeking a motivated Service Advisor to join our team. In this position, you will serve as the primary point of contact between our customers and service department, helping ensure every customer receives an exceptional service experience from vehicle write-up through delivery.

We are looking for individuals who take pride in their work and thrive in a professional, fast-paced dealership environment. Whether you are an experienced advisor or a customer service professional looking to grow your career in automotive, we provide the environment and the resources needed to reach your full potential.

Job Type

• Full-time

Schedule

• Monday through Friday
• Rotating Saturday schedule
• Service department business hours

Pay

• $60,000 - $90,000+ per year

• Performance-based commission pay plan
• Monthly performance incentives available
• Compensation is aligned with experience and skill level.

Work Requirements

• Valid Driver's License with a clean driving record is required.
• Ability to commute to Cleveland, TX.
• Ability to pass a background check and drug screening.
• Automotive service advisor experience is strongly preferred. Candidates with proven success in customer service, sales, or hospitality industries may also be considered.
• Strong computer and customer service skills are required.
• Bilingual (English/Spanish) is preferred.

Responsibilities

• Greet customers and accurately document vehicle concerns and service requests.
• Build repair orders, present maintenance and repair recommendations, and help customers make informed decisions regarding their vehicle's service needs.
• Present and sell maintenance services, repair recommendations, and manufacturer-recommended services based on vehicle needs.
• Maintain regular communication with customers regarding vehicle status, repair progress, and additional service recommendations.
• Coordinate with technicians to ensure accurate diagnosis, repair recommendations, and completion timelines.
• Deliver completed vehicles and review repairs with customers to ensure satisfaction.
• Follow all dealership processes and safety standards to maintain a professional work environment.
• Maintain clear and professional communication with team members and management.
• Ensure all tasks are completed efficiently while maintaining high quality standards.

Qualifications

• Previous automotive service advisor experience preferred.
• Strong communication, organization, and multitasking skills.
• Proven ability to present and sell maintenance and repair recommendations while maintaining high levels of customer satisfaction.
• Ability to build trust with customers and confidently explain vehicle maintenance and repair needs.
• Ability to work effectively in a fast-paced environment while maintaining attention to detail.
• Strong work ethic and a willingness to learn new processes.
• Ability to use necessary tools and technology safely and effectively.
• Professional attitude and a desire for long-term career stability.
• Ability to work effectively within a team-oriented environment.
• Bilingual (English/Spanish) communication skills are a plus.

Why Join Cook CDJR?

• Stable Culture: Join a well-established team that treats its employees with respect.
• Competitive Compensation: Our pay structures are designed to reward hard work and expertise.
• Professional Development: We provide ongoing training to help you advance within the automotive industry.
• Modern Facility: Work in a professional environment equipped with the tools you need to win.

Benefits

• Health Insurance

• Dental Insurance
• Vision Insurance
• 401(k) with Competitive Match
• Paid Time Off (PTO)
• Ongoing Training and Development
• Employee vehicle purchase and service discounts

Equal Opportunity Employer Statement

Cook Chrysler Dodge Jeep Ram is an equal opportunity employer and prohibits discrimination or harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.