Hotel front desk agent
- Marriott Residence Inn - Pompano Beach
- 1350 N Ocean Blvd, Pompano Beach, FL
- Full Time
Front Desk Agent
Residence Inn by Marriott | Pompano Beach, FL
Shift: 3:00 PM – 11:00 PM | Weekends Required
We are looking for a friendly, professional, and dependable Front Desk Agent to join our team at Residence Inn by Marriott in Pompano Beach. If you enjoy working with people, providing excellent guest service, and being part of a fast-paced hospitality environment, we’d love to meet you!
What you will be doing
- Welcome guests and provide a warm, professional check-in and check-out experience.
- Handle guest inquiries, requests, and concerns promptly and courteously.
- Manage reservations, room assignments, and guest accounts.
- Answer incoming calls and assist guests with hotel information and services.
- Process payments and maintain accurate guest records.
- Coordinate with housekeeping and maintenance to ensure guest satisfaction.
- Maintain a clean, organized, and welcoming front desk area.
- Assist with daily front office operations and shift reports.
What you bring to the table
- Previous hotel front desk experience preferred.
- Marriott experience and familiarity with FOSSE or other hotel property management systems a plus.
- Excellent communication and customer service skills.
- Professional appearance and a positive, welcoming attitude.
- Strong organizational skills and attention to detail.
- Ability to multitask and resolve guest concerns professionally.
- Dependable, punctual, and comfortable working independently.
- Must be available to work the 3:00 PM – 11:00 PM shift, including weekends and holidays.
Join Our Team!
If you’re passionate about hospitality and take pride in creating a great guest experience, we encourage you to apply and become part of our Residence Inn by Marriott team.