Front Office Manager

Marriott Orlando Downtown is seeking a dynamic and experienced Front Office Manager to lead our front desk team and ensure exceptional guest experiences. The successful candidate will oversee daily operations, maintain high standards of customer service, and collaborate with other departments to create a welcoming and efficient environment for our guests.

Responsibilities

• Manage and supervise front office staff, including hiring, training, and scheduling.
• Oversee guest check-in and check-out processes, ensuring smooth and efficient service.
• Address and resolve guest complaints in a professional and timely manner.
• Maintain accurate records of daily operations and report to senior management.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
• Monitor and manage inventory of front office supplies and equipment.
• Implement and uphold hotel policies and procedures related to front office operations.

Requirements

• Proven experience as a Front Office Manager or similar role in the hospitality industry.
• Excellent leadership and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work under pressure and handle difficult situations with professionalism.
• Proficient with front office software and Microsoft Office Suite.
• Flexibility to work various shifts, including weekends and holidays.
• High school diploma or equivalent; a degree in Hotel Management or related field is a plus.

Benefits

• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement savings plan with company match.
• Paid time off and holiday pay.
• Employee discounts on hotel stays and dining.
• Opportunities for career advancement within Marriott International.

About the Company

Marriott Orlando Downtown is a premier hospitality destination located in the heart of Orlando, FL. Known for exceptional service and luxurious accommodations, we pride ourselves on creating memorable experiences for our guests. As part of Marriott International, we are committed to fostering a diverse and inclusive workplace where employees can grow and thrive.