Food and Beverage Supervisor

This position is based in Orlando, Florida.

The Marriott Orlando Downtown Hotel in Orlando, FL is searching for a Food and Beverage Supervisor to join our team. Located in the Creative Village in downtown Orlando, the hotel has 297 guest rooms with views of the downtown Orlando Skyline. This great full-service Marriott Hotel has 15 meeting rooms with 15,992 sq. ft of space, an onsite Starbucks, Shade Bar and Grill, Fitness Center, and Outdoor Pool.

Job Purpose: Our Food and Beverage Supervisor assists the Food and Beverage Manager in making sure that operations in the Restaurant, Bar, Fresh Bites, MClub and Starbucks are all running smoothly and our guests are enjoying their experience. The Food and Beverage Supervisor’s quest is to create a motivational work environment for our talented associates so they create memorable experiences for our guests.

Job Responsibilities:

• Supervises the operations of the Restaurant, Bars, Fresh Bites, Starbucks and MClub to ensure excellent service from point of entry to departure.
• Barista experience- Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, caffe latte, and cappuccino when needed
• Be a hands-on supervisor and a resource to your associates, by understanding associates positions well enough to perform duties in associates' absence.
• Proactively meet guests during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall experience.
• Respond to all guests’ requests, problems, and concerns in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
• Works in partnership with the Restaurant and Assistant Restaurant Managers to post and communicate all guest satisfaction results including all guest satisfaction forms, comment cards and guest letters.
• Create an environment that’s engaging, where motivated people want to join, learn, do their best, and advance.
• Display a positive, hands on leadership style to attract, retain and motivate the associates; schedule, train, develop, empower, coach and counsel, resolve problems, provide open communications and recommend discipline, as appropriate.
• Ensure that associates are checked out appropriately and side work has been completed.
• Ensures recognition is taking place across areas of responsibility.
• Ensure successful processes and training are instituted for every aspect of the guest’s dining experience: greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return.
• Understands the impact of F&B Operations on the overall property financial goals and objectives.
• Follow procedures for processing payroll correctly to ensure correct payment of associate paychecks.
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Ensures compliance with food handling and sanitation standards.
• Ensures staff understands and complies with local, state and Federal liquor laws.
• Perform other reasonable job duties as requested.

Schedule:

Up to an 8 hour shift

Work Location:

Marriott Orlando Downtown Hotel - 400 West Livingston Street, Orlando, FL. 32801

The Marriott Orlando Downtown Hotel is an Equal Opportunity Employer