Business Development Representative

Maplecrest Ford of Mendham has been proudly serving our community for 28 years, offering a trusted and customer-first approach to automotive sales and service. Our commitment to excellent customer service has made us a 12-time recipient of Ford Motor Company’s President’s Award for Customer Satisfaction. We value teamwork, integrity, and providing a welcoming environment for both employees and customers.

If you’re looking for a rewarding career in automotive sales and customer service, we want to hear from you! Apply today and join our team at Maplecrest Ford of Mendham.

Maplecrest Ford of Mendham is seeking a highly motivated BDC Representative to join our team! As a key part of our sales and customer service operations, you will be responsible for managing internet and phone leads, scheduling appointments, and ensuring an exceptional customer experience. The goal is to increase showroom traffic, drive sales, and provide outstanding service to our customers.

We are looking for someone with strong communication skills and a customer-focused mindset to help us connect with potential buyers and provide them with the best possible experience. Automotive experience is a plus but not required—we provide training to help you succeed!

Compensation & Benefits

• Hourly base in the range of $17-19/hr plus commission based on customer appointments and sales

• Medical, dental, and vision coverage

• 401(k)

• Up to three weeks paid time off and holidays

• Employee discounts on vehicles, service, and parts

• Supportive work environment with opportunities for professional growth

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and online platforms

• Follow up on leads and schedule appointments for the sales team

• Maintain and update customer records in the CRM system

• Stay informed on current vehicle inventory, promotions, and manufacturer incentives

• Provide accurate and friendly customer service, answering questions about vehicles and dealership services

• Proactively reach out to existing customers for follow-ups, lease renewals, and equity mining opportunities

• Work closely with the sales and service teams to coordinate customer visits and ensure a seamless experience

Qualifications

• Strong communication skills (verbal and written)

• Detail-oriented and well-organized

• Comfortable working with computers and CRM software

• A positive attitude and a team-oriented mindset

• Ability to multi-task in a fast-paced environment

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.