Service Director

           To better serve our valued customers, Mangino Buick & GMC is currently seeking an experienced Service Director to assist in leading and developing our Technicians and Advisors. Family-owned and well regarded, Mangino Dealerships are dedicated to their values. The Mangino Family has been delivering the Upstate NY region and its surrounding states exceptional service for over 20 years. Recognized for the development of multiple GM World Class Technicians who achieved this success while working for the Mangino Family. Become a member of our team and leave a lasting impression on the customers we serve and the individuals that support them!

Responsibilities

• Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met. 
• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
• Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
• Setting up and maintaining a service desk and evaluating its efficiency.
• Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
• Monitoring department issues and client complaints to create methods to lessen recurring issues.
• Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
• Maintaining strong relationships with manufacturers, dealers, and sales representatives.
• Helping to train new employees in company procedures.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

Requirements

• Prior Service Management is a must
• General Motors Experience preferred
• CDK Experience preferred
• High School Diploma or equivalent
• Valid Driver's License

Benefits

• Health Insurance - Multiple Carriers & Plan Options
• $100 Monthly Health Spiff paid back to the employee if opting out of Company Sponsored Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Retirement
• Company Paid Life Insurance 
• Optional Voluntary Life Insurance 
• Optional Voluntary Supplemental Aflac Insurance 
• Paid New York State Sick Leave
• Paid Holidays in accordance with company policy
• Paid Time off in accordance with company policy

Schedule

• Monday - Friday 7:30 am - 6:00 pm
• Saturday 8:00 am - 12:00 pm (as needed)