Service Advisor

Are you looking for a rewarding career with a stable company that values their employees? Do you want to advance your career and be a part of a winning team?

Don’t hesitate, Contact us today!

Magic City Ford, Lexington, VA is currently looking for service advisor that is motivated to excel their career to a new level. Experience in all makes and models is a plus but will train the right individual who has the ambition to learn. Strong multi-tasking and customer service skills in a fast-paced environment is a must!

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future.  Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay

• Health Insurance

• PTO & Sick Leave

• 401(K)

• Paid training

Service Advisor Responsibilities:

• Greet customers promptly

• Obtain customer and vehicle information

• Clearly report all vehicle symptoms as described by the customer

• Determine and recommend maintenance base on age, mileage and history of vehicle

• Prepare a complete and accurate estimate of cost for labor and parts

• Establish follow up time

• Monitor the progress of each vehicle throughout the day, and update customers frequently

• Verify that the final invoice reconciles with the work performed on the repair order

• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus

• Ability to identify the problem quickly

• Knowledge of automobiles

• Proven record of achieving exceptional customer satisfaction

• Past experience as a service advisor, assistant lane manager or service consultant

• Very energetic personality 

• A desire for a long-term career with a growing organization

• Personal and professional integrity

• Computer skills and willingness to learn new programs

• Ability to learn new technology and repair and service procedures and specifications

• Minimum of 1 year in service department

• Ability to lift 50 pounds and work on your feet for extended periods of time

• Ability to work in a fast-paced environment

• Basic computer skills

• Positive, friendly attitude 

• High school diploma or equivalent

About Us:

Magic City Auto Group has been a trusted full-service Ford and Lincoln dealership in Roanoke since 1938, consistently earning customer loyalty generation after generation. Many of our team members have been here for 20 years or more, bringing a level of experience and stability that shows in every interaction . We’re committed to delivering exceptional service across sales, parts, service, and collision repair while supporting long-term careers for our employees.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.