Service Drive Manager

The responsibilities of a Service Drive Manager include managing a team of service advisors, handling distressed customers, training process and procedures, providing exceptional customer service, greeting customers, listening to their needs, and scheduling appointments as needed.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future.  Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Drive Manager Compensation and Benefits:

• Competitive Pay
• Health Insurance
• PTO & Sick Leave
• 401(K)

Service Drive Manager Responsibilities:

• Understanding of automotive systems and diagnostic repairs
• Ability to lead and inspire a team
• Clear and effective communication skills
• Highly Organized and detail-oriented
• Strong customer service orientation and ability to handle distressed customers
• Previous experience at a Ford dealership
• CDK Experience a plus
• Ability to identify the problem quickly
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality 
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 3 years in service department
• Minimum of 1 year supervising
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude

Position Summary:

• Oversee daily activities of the service department, including advisors, cashiers, service BDC, and technicians.
• Ensure all repairs and shop duties are documented and completed by the end of each day.
• Monitor workflow to minimize disruptions and improve shop production.

Key Responsibilities:

• Customer Relations: Ensure high levels of customer satisfaction and handle complaints effectively.
• Sales & Marketing: Promote additional services and products to customers.
• Financial Management: Examine department financial statements, manage expenses and revenue.
• Staff Management: Lead, motivate, and train team members.

Personality Attributes:

• Patience: Ability to remain calm and patient in stressful situations.
• Empathy: Cognitive empathy to understand and anticipate customer needs.
• Positive Language: Use positive language to enhance customer interactions.
• Persuasion: Persuasion skills to influence and resolve concerns effectively.

Reports To:

• Dealer/Owners
• Service Director
• General Manager

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.