Automotive Internet Sales/ BDC Representative

Internet/BDC Representative

Ready to accelerate your career with a leading automotive group? Luther Burnsville Volkswagen, renowned for its exceptional employee and customer satisfaction, is seeking a dynamic and driven Internet/BDC Representative to join our high-performing team!

Are you a communication whiz with a passion for cars and a knack for turning online inquiries into real-world results? Do you thrive in a fast-paced environment where your ability to connect with customers and provide outstanding service directly impacts success? If so, we want to hear from you!

In this exciting role, you will be the crucial first point of contact for our online customers, guiding them through the initial stages of their vehicle purchasing journey. You will be a voice and digital face of our dealership, providing prompt, informative, and engaging responses to inquiries about vehicle availability, pricing, and features. Your primary goal will be to cultivate strong customer relationships and schedule firm appointments with our on-site sales professionals, setting the stage for a seamless and positive buying experience.

$42-$55K/year

Imagine your day:

• Responding swiftly and professionally to online leads via email, chat, and text, providing accurate and compelling information.
• Masterfully articulating the features and benefits of our vehicles, painting a vivid picture for potential buyers.
• Guiding customers through the automotive purchase process and confidently explaining financing terminology.
• Proactively following up with unsold customers and those who haven't yet visited our showroom, nurturing leads and driving showroom traffic.
• Becoming a CRM guru, meticulously logging all communications and leveraging its full capabilities to manage customer interactions effectively.
• Collaborating seamlessly with our on-site sales team, ensuring a smooth hand-off and a unified customer experience.
• Contributing your positive energy and team-oriented mindset to a supportive and thriving work environment.

What makes this opportunity exceptional?

• Be part of the Luther Automotive Family: Join a company with a sterling reputation built on generations of trust and a genuine commitment to its employees.
• Make a real impact: Your efforts directly contribute to our dealership's success and the satisfaction of our valued customers.
• Growth and opportunity: Luther Automotive is committed to employee development, offering pathways for advancement within our extensive network of dealerships.
• A supportive and collaborative culture: You'll be part of a team that values communication, respect, and a shared drive to achieve excellence.
• An exciting brand: Volkswagen has  lineup of award winning vehicles and is a leader in the EV market.
• Comprehensive Benefits Package: We invest in our employees' well-being with a robust benefits package including:
  • Medical, Dental & Vision Insurance
  • 401k with Company Match
  • Paid Vacation
  • Health and Wellness Programs
  • Accident & Critical Illness Coverage
  • HSA/Flexible Spending Accounts
  • Generous Employee Discounts

Are you ready to drive your career forward? We're looking for individuals who possess the following vital skills:

• Exceptional Communication Skills: You possess outstanding written and verbal communication abilities, with a knack for building rapport and conveying information clearly and persuasively across all channels (email, phone, chat, text).
• Sales-Oriented Mindset: You have a natural inclination towards achieving goals and a proven ability to influence and guide customers towards taking the next step (scheduling an appointment).
• Product Knowledge Aptitude: You have a strong interest in automobiles and the ability to quickly learn and articulate vehicle features, benefits, and specifications. Familiarity with various makes and models is a plus.
• Understanding of the Automotive Purchase Process: You possess a solid grasp of the steps involved in purchasing a vehicle, including financing options and terminology.
• CRM Proficiency: You are comfortable and adept at using Customer Relationship Management (CRM) systems to manage leads, track communications, and organize your workflow effectively.
• Computer Savvy: You have strong general computer skills, including proficient typing abilities and familiarity with comman software applications.
• Team Player Mentality: You thrive in a collaborative environment and are always willing to support your colleagues and contribute to a positive team dynamic.
• Positive Attitude: You approach challenges with enthusiasm, resilience, and a solution-oriented mindset.

Bonus Points:

• Previous experience in an Internet Automotive Sales role or Business Development Center (BDC).

If you are a highly motivated and qualified individual seeking an exciting opportunity with a reputable and growing automotive group, we encourage you to apply! Take the first step towards a rewarding career with Luther Automotive. Located in Burnsville, Minnesota, we offer a fantastic work environment and the chance to grow with a premier automotive organization.

Apply today and let's drive success together!