Service Advisor

Experienced Automotive Service Advisor

Lutesville Ford – Marble Hill, Missouri

Lutesville Ford is looking for an experienced Automotive Service Advisor who understands dealership service operations and takes pride in providing excellent customer service. Ford dealership experience is highly valued.

We are a family-owned Ford dealership serving Southeast Missouri since 1935, and our service department continues to grow due to strong customer relationships and an excellent local reputation. Our service department maintains strong daily traffic and a loyal customer base, providing advisors with consistent opportunities. We have been awarded Ford's prestigious President's Award 23 years for customer satisfaction.

This position is ideal for a professional advisor who already understands dealership service operations and wants to work in a stable, well-run environment with strong customer loyalty. Customer Service experience is required for this position.

If you take pride in customer service, communication, and helping customers maintain their vehicles properly, we would like to speak with you.

What You’ll Do

Serve as the primary contact between customers and the service department

Advise customers on recommended maintenance and necessary repairs

Prepare and manage repair orders accurately and efficiently

Communicate clearly with technicians regarding diagnosis and repairs

Provide status updates and repair explanations to customers

Schedule service appointments and manage workflow

Maintain strong customer satisfaction and long-term relationships

Work closely with technicians, parts personnel, and management to ensure efficient repairs

What We’re Looking For

A desire to serve others

Previous dealership Service Advisor experience strongly preferred

Strong communication and customer service skills

Ability to multitask in a fast-paced service environment

Good understanding of automotive maintenance and repair terminology

Organized, dependable, and detail-oriented

Professional appearance and positive attitude

Valid driver’s license

Why Advisors Choose Lutesville Ford

Family-owned dealership serving the community since 1935

Established customer base and strong service traffic

Supportive team environment

Stable management and long-term career opportunities

Modern service facility

Multiple-year recipient of Ford President's Award

Competitive compensation based on experience

Performance-based earning opportunities

Health insurance

Paid time off

Employee vehicle purchase program

Factory training opportunities

Long-term career stability with a respected dealership

About Lutesville Ford

Lutesville Ford is a multi-generational family dealership that has built its reputation on trust, quality work, and taking care of both customers and employees. Our goal is to remain the leading Ford dealership in Southeast Missouri by delivering outstanding service and maintaining the integrity that has defined our business for nearly 90 years.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.