Intake Coordinator (Experience with Central Reach) - Full-Time

Lumiere Children’s Therapy is passionately driven to find the finest Intake Coordinator that we can find. The ones who find joy in solving the most complex logistics and engineering puzzles fast. The kind who’s dignity intertwines with the perfection, beauty and functionality of their work product. We’re hunting managers that have a sense of duty to do the job right every single time.

If you’re someone who relentlessly absorbs knowledge and puts it into action quickly, we have the ultimate role and career path guaranteed to deliver you personal fulfillment. If you’re a weekend warrior in a dead-end job looking to make a career change, but love doing detail work, we’ll train you for a position that will keep you pumped up. If you’ve been overlooked and misunderstood because people and corporate politics aren’t your thing, that’s ok. We get you. We appreciate the deep thought and care you put into your actions. We reward the quiet problem solvers that get stuff done.

Over the years, Lumiere has helped hundreds of families. Lumiere Children's Therapy is a full service, multidisciplinary pediatric therapy practice located in Chicago that serves the developmental needs of children from birth to 18 years of age. Our team of clinicians is dedicated to improving the lives of children and their families. We recognize NEURODIVERSITY and customize our classes and programs around neuropsychological differences.

We’re looking only for the best and brightest hard workers. We refuse to settle for less. Too many people will be counting on the quality of your performance. Young or old we’ll know if you have the right stuff. Take a chance and apply today. We need your skepticism, factual nature and expert opinions to make us stronger and better. Take control of your career as an Administrative Assistant and Receptionist and apply today. It’s time to reach your full potential, and take off with Lumiere Children's Therapy. Let’s Climb.

Thank you for your interest in joining the strongest, children's therapy enterprise in the country. As part of your application process please take a few moments to complete this survey invitation on a desktop, laptop or tablet device.

Resumes without this link completed will not be considered.

It takes less than 10 minutes. Let’s Roll.

https://surveys.cultureindex.com/s/M6S2Ozlsvn/45663

Please send resume, availability, and desired hourly rate. Feel free to include one to two paragraphs describing yourself. Emails without the requested information will be discarded.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Thank you for your interest in joining the strongest, children's therapy enterprise in the country. As part of your application process please take a few moments to complete this survey invitation on a desktop, laptop or tablet device.

Responsibilities

Scheduler is responsible for scheduling patient appointments utilizing Central Reach

The Scheduler interacts with patients/visitors in a courteous, appropriate, respectful manner at all times and without exception

This position receives incoming calls and routes appropriately

You will check in patients, schedule patient appointments using a scheduling software, verify insurance, answer insurance and billing questions, and oversee patient account management.

This position performs the following duties in accordance with the established policy and procedures of the practice

Receives incoming telephone calls, transfers calls to appropriate department or person

Screens telephone calls, takes messages, records received information accurately and disseminates messages to appropriate person

Maintains daily patient appointment scheduling, answers incoming telephone calls, makes patient appointment reminder calls, and retrieves medical records, if necessary

Registers and/or updates patient demographic information into the System on a daily basis

Notifies member of management of suspicious activity observed in or around Center property

Maintains a neat/well-organized work area

Provides cross coverage for the Patient Service Representative position as required

Participates in CQI, other internal committees, special projects/observances or activities that promote improvements in organizational performance and/or advance the mission, goals and objectives of the Practice

Must hold all patient Protected Health Information (PHI), other patient personal information and agency information in confidence, in accordance with the attached Employee Confidentiality Statement, which I have read, understand, and signed

Actively participate in and comply with all aspects of the Practice’s Corporate Compliance Program, follow the Program Code of Conduct and obey all relevant laws, statutes, regulations and requirements applicable to Medicaid, Medicare and other State and Federal health care programs

Performs end of day (EOD) and end of month (EOM) tasks and reporting

Shift Hours:

9am- 6pm M- F

Qualifications:

• Excellent organizational skills and strong customer service orientation are required with strong background with computers and data entry

• Federal, state and HIPAA privacy regulations

• Knowledge of scheduling patients in a clinic/medical practice setting

• Effective verbal and written communication skills

• Strong interpersonal, written and oral communications skills

• Demonstrates outstanding customer service skills, communicates well and utilizes excellent listening skills and telephone etiquette

• Excellent interpersonal skills (tact, discretion and courtesy necessary to always interact cordially and effectively)

• Represent Practice in a professional manner related to appearance, communication and the maintenance of patient confidentiality

• Ability to multitask in a fast-paced environment

• Ability to understand patient demographic information and determine insurance eligibility

• Ability to have consistent attendance and punctuality

• Ability to effectively incorporate the use of technology into day-to-day tasks (Google Suite, Central Reach)

• Ability to communicate effectively and compassionately with patients, co-workers, management, and providers

• Requires sitting and standing associated with a normal office environment